Customer Support Representative

2 weeks ago

Arera Colony Bhopal Madhya Pradesh, India HPS Lab Designs Full time

Introduction:
Ajjas Safety Device is a product of HPS Lab Designs. We are the leading provider of cutting-edge safety products and IoT devices. We are dedicated to ensuring the safety and satisfaction of our customers. To achieve this, we are looking for dynamic and customer-oriented individuals to join our in-house Tele-calling team. As a Customer Support and Subscription Renewal Representative, you will play a crucial role in delivering excellent after-sales services to our valued customers. We are committed to making a safer world by harnessing the power of IoT technology.
Join our team in Bhopal and be part of something extraordinary.

**Job Description**:
Our goal is to deliver exceptional post-purchase assistance, with a strong emphasis on ensuring customer satisfaction and facilitating subscription renewals.

Key Responsibilities:
1. Customer Support:

- Diagnose and resolve technical issues related to our devices and provide clear, step-by-step instructions.
- Maintain detailed records of customer interactions, inquiries, and resolutions.
- Collaborate with cross-functional teams to address complex customer concerns.
- Demonstrate professionalism and courtesy when interacting with customers.
- Continuously seek opportunities to enhance our service and exceed customer expectations.
- Stay updated on our product offerings and industry developments.

2. Subscription Renewal:

- Reach out to existing customers for subscription renewals and upsell opportunities.
- Explain the benefits and features of renewing subscriptions.
- Maintain a record of subscription renewals and effectively manage customer renewals and billing processes.

**Requirements**:

- High school diploma or equivalent qualification (mandatory).
- Prior experience in customer support, especially with technical issues, is a significant advantage.
- Familiarity with IoT devices and troubleshooting skills is a plus.
- Proficiency in both English and Hindi (reading, writing, and speaking).
- Strong commitment to customer satisfaction and the ability to go the extra mile.
- Excellent team collaboration and organizational skills.
- Capability to handle a high volume of customer inquiries simultaneously.

Salary & Perks:
Salary Bracket:
1.84 LPA to 3.2 LPA: Competitive salary within the range of 1.84 LPA to 3.2 LPA, based on skills and interview performance.

Perks:

- Medical coverage worth Rs. 2 lac is provided after completing training.
- Opportunities for professional growth and on-the-job learning.
- A 6-day workweek with 2nd and 4th Saturdays off to maintain work-life balance.
- Standard office hours are from 9:15 AM to 6:30 PM.
- Conveniently located office in E-4 Arera Colony, near 10 number market, Bhopal.

How to Apply:
WhatsApp/Call: 8655457463.

**Salary**: ₹184,000.00 - ₹320,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Arera Colony, Bhopal, Madhya Pradesh (required)

Ability to Relocate:

- Arera Colony, Bhopal, Madhya Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8976817465

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