Salesforce CRM Techno Functional

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

**Job Description**:
**Roles and Responsibilities**
- Partnering with internal customers and business stakeholders to identify, document, and prioritize business requirements, ensuring a deep understanding of their processes and objectives.
- Translating business needs into process flows, user stories, functional specifications, and testing scenarios, and collaborating with internal teams to design, implement, and test solutions.
- Prioritize and manage open support requests to support stakeholders with the current CRM solution / portals to meet Service Level Agreements
- Partner with development and QA team to leverage automation for items such as regression testing to improve overall quality when projects are ready for UAT.
- Providing training and writing tutorials to scale end-user adoption and help improve the efficiency of program operations through self-service reporting, standardized operating processes, playbooks, and dashboards.
- Crafting and maintaining comprehensive documentation of system configurations, processes, and changes.
- Recommending improvements for data quality, integrity and governance within the Salesforce system, including process optimizations.

**Qualifications**:
**Required Qualifications**:

- A Bachelor’s Degree in Business administration, Information technology, or a related discipline
- 5+ years of demonstrable experience as a Business Analyst working on a diverse array of use cases and Salesforce-based solutions.
- Extensive experience in gathering business requirements and developing functional specifications with special emphasis on use cases, defining test cases, and providing user training and support.
- Excellent analytical and problem-solving skills to translate business needs into technical solutions.
- Expert understanding of Sales Cloud and Experience Cloud capabilities, configurations, and methodologies.
- Salesforce Expertise:

- Experience in Salesforce implementation and customization.
- Strong understanding of Salesforce architecture and data modeling.
- Proficiency in Salesforce Configurations, Reports & Dashboards(Including CRMA), Security Model
- Good Understanding of Apex, Visualforce, Lightning Components, and Salesforce development best practices.
- Salesforce Certifications such as Advanced Administrator, Business Analyst, Platform App Builder, Sales Cloud Consultant, or Experience Cloud Consultant.
- Ability to influence at various levels, drive adoption of best practices, and manage multiple simultaneous projects.
- Proficiency in data analysis and reporting using CRM tools or other data analysis software.
- Must be a self-motivated individual, and have ability to manage multiple priorities with aggressive deadlines
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- Working knowledge of systems supporting high technology business processes for Partners/Channels/Distributors like Partner Onboarding, Deal Registration, Partner Programs etc. will be a plus
- Team player with experience working in Agile and Scrum-based teams, including proficiency using JIRA

Additional Information

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are commi