Techno Functional Lead

2 weeks ago

Bengaluru, India RHEA HEALTH CARE PVT LTD Full time

We are seeking a Techno-Functional Lead to drive the CRM, mobile application, and omni-channel technology initiatives for our healthcare single-specialty chain, which operates multiple specialties as distinct business entities. The ideal candidate will be hands-on, combining strong technical expertise with deep business acumen to align digital platforms with organizational goals. This role requires the ability to design, implement, and manage patient-centric digital solutions while enabling seamless collaboration across specialties, ensuring an integrated omni-channel experience.Key ResponsibilitiesCRM Strategy & Execution:- Own end-to-end CRM platform strategy, implementation, and optimization.- Enable patient engagement, retention, and personalized care journeys across specialties.- Define workflows, automations, and integrations with clinical and non-clinical systems.Mobile Applications & Omni-Channel Platforms:- Lead the development and management of mobile apps for patients and clinicians.- Ensure omni-channel integration (mobile, web, call center, in-clinic) to deliver a unified patient experience.- Collaborate with specialty teams to tailor apps and platforms to unique business needs.Technical Leadership:- Translate business requirements into scalable technical solutions.- Act as the bridge between business stakeholders, vendors, and technical teams.- Ensure hands-on involvement in system architecture, APIs, and integrations with HIS/EMR, payments, and third-party services.Business & Functional Ownership:- Partner with business leaders to understand specialty-specific requirements.- Deliver solutions that balance operational efficiency with superior patient experience.- Create reporting frameworks and dashboards for leadership decision-making.Governance & Compliance:- Ensure adherence to data privacy and healthcare compliance (HIPAA-equivalent, Indian standards).- Define governance for CRM data, patient information, and multi-specialty integrations.Qualifications & Experience:- 8-12 years of experience in techno-functional roles within healthcare, retail, or service industries.- Proven expertise in CRM platforms (Salesforce, MS Dynamics, Zoho, or equivalent).- Strong experience in mobile application lifecycle management (Android, iOS).- Exposure to omni-channel systems and integrations (chat, IVR, WhatsApp, patient portals, etc.).- Hands-on technical background in APIs, databases, middleware, and integrations with HIS/EMR systems.- Strong business acumen with ability to engage stakeholders across specialties and functions.- Prior experience in healthcare technology or multi-entity businesses is a strong advantage.Key Competencies:- Hands-on technical problem solver with strategic thinking ability.- Excellent stakeholder management and cross-functional collaboration.- Strong understanding of patient journey mapping and healthcare service workflows.- Analytical mindset with experience in dashboards, KPIs, and reporting.- High ownership, adaptability, and execution focus. (ref:iimjobs.com)

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