Collections Associate

2 days ago

Bengaluru, India Advent Global Solutions Full time

**Job Title**

Collections Associate - C188

**ContinuServe Softech **is a leading professional services, consulting and outsourcing firm that helps mid-market and Fortune 2000 organizations improve service levels and reduce costs within their back-office operations through the implementation and delivery of shared services solutions. We also provide Carve-out outsourcing services for financial and IT functions. We advise and provide outsourced services to strategic and financial buyers executing Carve-out M&A transactions.

**Website**: ContinuServe | Shared Service Experts

**Position**: Process Associate

**Work location**: Prathik Tech Park, Electronic City Ph-1, Bengaluru, Karnataka.

**Skills Required**:AR experience & Excellent communication.**

**Shift timings**: 3PM to 12AM

**Total experience required**: 1 to 3years.

**VOICE PROCESS**
- The duties of a Collections Associate include collection calls and Analyse sales order release and review Sales force tickets.
- Providing customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts
- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Mandatory Skill set
- 3-6 years High Volume B2B Collections experience and handling order release tickets
- Knowledge of Billing and Collections procedures
- Commitment to excellent customer service
- Excellent written and verbal communication abilities
- Ability to prioritize and manage multiple responsibilities

**Salary**: ₹8,086.00 - ₹33,092.05 per month

Schedule:

- Evening shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Bangalore, Karnataka (required)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (required)

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