E-commerce Executive

2 days ago

Bandra West Mumbai Maharashtra, India Make My Address Full time

**Key ResponsibilitiesWebsite & Product Management**
- Manage and update **product listings**, descriptions, prices, and images on e-commerce platforms.
- Ensure all product information is accurate, engaging, and SEO-optimized.
- Coordinate with the content and design teams to ensure the website reflects **seasonal trends, promotions, and new product launches**.
- Regularly audit the website for **broken links, errors, or outdated content**.

**Order Processing & Inventory Management**
- Oversee **order fulfillment**, ensuring smooth processing from order receipt to delivery.
- Monitor **stock levels**, liaise with inventory teams, and ensure product availability online.
- Handle **returns, refunds, and customer inquiries** promptly.

**Digital Marketing & Campaigns**
- Manage **social media platforms** to promote e-commerce offerings.
- Implement and track **SEO, PPC, and paid media campaigns** to boost website traffic.

**Customer Engagement & Support**
- Respond to **customer queries, reviews, and complaints** efficiently to maintain a positive brand reputation.
- Develop strategies to enhance **customer retention** through loyalty programs or personalized marketing.

**Analytics & Reporting**
- Track **website performance, sales trends, and user behavior** using analytics tools.
- Provide regular reports on **sales performance, customer feedback, and marketing ROI**.
- Identify opportunities to improve the **user experience (UX)** and **conversion rates**.

Pay: ₹45,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Experience**:

- cataloging: 1 year (preferred)
- Amazon listing: 1 year (preferred)

Work Location: In person

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