Customer Success Executive

About the Company:
PropFlo is a cutting-edge real estate CRM platform built to streamline and optimize business operations for real estate businesses. Leveraging advanced AI technology, PropFlo empowers B2B customers to manage leads, track property insights, automate workflows, and make data-driven decisions to improve their sales and customer management. As a product-based company focused on innovation, PropFlo is dedicated to delivering seamless, scalable solutions that meet the unique demands of the real estate industry.

Why join us:
Working with us offers opportunities to be a part of an agile, growth-driven team focused on delivering best-in-class, customer-centric solutions.

**Job Description**:
Key Responsibilities:

- Provide clear, concise, and timely updates to clients, ensuring they are informed and comfortable with the status of their issues or requests.
- Proactively engage with clients to anticipate their needs and provide support that meets or exceeds their expectations.
- Assist with onboarding new clients, guiding them through product features, and ensuring a smooth transition into our platform. Troubleshoot and diagnose client issues, aiming to resolve root-level concerns quickly and effectively.
- Monitor customer feedback and identify opportunities to suggest improvements or upgrades based on client needs and preferences.
- Collaborate with various departments, including sales, product, and technical support, to resolve issues and ensure a positive client experience.
- Collaborate with the Customer Success team to identify customer pain points and improve internal processes to enhance customer satisfaction.
- contribute and document standard procedures and best practices for responding to client inquiries.
- Assist in creating training materials and resources to educate clients about our products and services.

Key Skills and Qualifications
- Strong Communication Skills: Exceptional written and verbal communication skills; adept at articulating complex information in an easy-to-understand way.
- Presentation Skills: Able and comfortable to share screens or take physical training to train end users.
- Problem Solving and Troubleshooting: Strong analytical skills and ability to troubleshoot issues at a foundational level, identifying both immediate and underlying causes.
- CRM Knowledge: Basic understanding of SaaS based CRM platforms, with experience or willingness to learn how to effectively manage customer information and interactions.
- Real Estate Knowledge: Awareness of real estate concepts and trends is a plus; ability to quickly learn industry-specific terminology. Ability to understand basic programming language queries and able to tweak them when required.
- Ability to understand SaaS and B2B processes in a product based environment.
- Organization and Time Management: Excellent organizational skills, with an ability to prioritize tasks and manage multiple client interactions simultaneously.
- Client-Centric Mindset: A positive, empathetic attitude with a genuine interest in helping clients succeed.
- Flexible to travel to client locations when required.

Preferred Qualifications
- Prior experience in a customer support or client-facing role, especially in real estate or CRM-related fields.
- Understanding of key client metrics, customer satisfaction, and churn management. Basic understanding of Excel, SQL and technologies used to manage the IT environment.
- Familiarity with helpdesk software and tools for tracking client inquiries and resolutions.
- Familiarity with SaaS, CRM using SaaS technology, B2B in SaaS in a product based company.

What You’ll Gain
- Hands-on experience in customer success, CRM systems, and the understanding of SaaS platforms in a B2B environment.
- Development of critical client management and communication skills.
- Experience working in a fast-paced, collaborative environment with room for professional growth.

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Notice Period:
Work Location: In person