Customer Success Executive

2 weeks ago

Hyderabad Telangana, India Doveriye Full time

**Job Title**: Customer Success Executive

**Experience Required**: 1+ years

**Location**: Hyderabad (On-Site)

**Languages**:Hindi, English is preferred.

**About the Role**:
**Key Responsibilities**:

- Act as the primary point of contact for assigned customers post-sales.
- Develop a deep understanding of customer needs and objectives.
- Onboard new clients and provide training or support to ensure a smooth transition.
- Monitor customer health metrics and proactively address any issues.
- Provide timely responses to client inquiries and resolve concerns effectively.
- Identify upsell or cross-sell opportunities and communicate them to the relevant teams.
- Maintain accurate records of customer interactions and progress in CRM tools.
- Gather client feedback and contribute to continuous product/service improvement.

**Requirements**:

- Minimum of 1 year experience in customer success, account management, or a client-facing role.
- Strong communication and interpersonal skills.
- Ability to handle multiple accounts and prioritize tasks effectively.
- Problem-solving mindset with a customer-first attitude.
- Must completed bachelor or post gradudation.

Pay: ₹320,000.14 per year

Schedule:

- Day shift

Application Question(s):

- How many years of experience do you have?
- How quickly you can join?

Work Location: In person

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