Front Office Executive

6 days ago

Bengaluru Karnataka, India HPK & Associates Full time

A renowned name in luxury hospitality, providing impeccable service, exceptional experiences, and an atmosphere of refined elegance. As part of our commitment to offering world-class experiences, we are looking for a talented and passionate Front Office Executive for 5-star Property at Bengaluru.
- Welcome guests in a warm and friendly manner.
- Assists guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
- Knows all essential aspects of our hotel operations.
- Registers guests and manages the rooming chart.
- Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
- Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
- Balances cash drawer by counting cash at beginning and end of work shift.
- Monitors lobby and check-in activity to determine room flow.
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Provides pre-arrival support for guests arriving on packages.
- Facilitates correspondence with guests.
- Acts as the site liaison for the services and sales center.

Qualification
- Verbal Communication
- Customer Service
- Resolving Conflict
- Teamwork
- Energy Level
- Thoroughness
- Professionalism
- Good Grooming & presentable

Education, Experience, and Licensing Requirements:

- Diploma in Aviation or Hospitality
- Prior resort or hotel experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus

Pay: ₹24,985.30 - ₹29,450.80 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bengalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you working in Luxury Hotel?

**Education**:

- Diploma (preferred)

**Experience**:

- Front desk: 3 years (required)
- Hotel: 3 years (required)

Work Location: In person

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