Customer Support

1 day ago

Salt Lake Kolkata West Bengal, India Proclivity Digitech Pvt Ltd Full time

**Job Description - Customer Support & Sales Admin (Cross-Functional)**

**Location**: Kolkata, India
**Process**: ELD (Electronic Logging Device) - Selling & After-Service (BPO Process)
**Position Type**: Full-time | Flexible Shifts (Day/Night)
**Age Requirement**: 35-40 Years

**Role Overview**

**Key Responsibilities**
- **Cross-Functional Coordination**:

- Act as a bridge between **Customer Support, Sales, and Admin** teams to ensure seamless operations.
- Adapt to different departmental needs and shift timings (rotational day/night).
- **Team Management & Supervision**:

- Assign tasks and monitor performance of team members to ensure timely delivery.
- Motivate, guide, and discipline staff as per company process requirements.
- Ensure adherence to ELD compliance, scripts, and service protocols.
- **Sales & After-Service Handling**:

- Support the sales process with **lead allocation, tracking, and follow-ups.**:

- Oversee after-sales support, ensuring quality service and customer satisfaction.
- Manage escalations and resolve customer concerns effectively.
- **Process Monitoring & Reporting**:

- Maintain accurate records of sales, support logs, and admin reports.
- Analyze performance data and prepare reports for management.
- Ensure compliance with company policies and BPO industry standards.
- **Administrative Functions**:

- Support HR/Admin in attendance monitoring, shift scheduling, and discipline.
- Coordinate with IT/Admin for infrastructure or technical requirements.
- Uphold organizational values, discipline, and cultural alignment across shifts.

**Requirements**:

- **Age**: 35-40 years
- **Education**: Graduate in any discipline (MBA/PGDM preferred).
- **Experience**:

- 8-12 years in **BPO/Call Center operations** (Sales + Customer Support).
- Minimum 3 years in a **supervisory/admin role**.
- **Skills & Competencies**:

- Strong people management & cross-functional leadership skills.
- Proven track record in sales process handling and after-service.
- Excellent communication (English mandatory; Hindi/Bengali preferred).
- Process-oriented mindset with ability to enforce compliance.
- Flexibility to work in **rotational shifts (including night shifts).**:

- High adaptability in managing multiple departments simultaneously.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**
+91 6293212364

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