Customer Support Executive

1 week ago

Bopal Ahmedabad Gujarat, India Shark Cybertech LLP Full time

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Executive. The role involves handling customer queries, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

- Resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
- Maintain a strong knowledge of company products/services to assist customers effectively.
- Keep records of customer interactions, transactions, feedback, and complaints.
- Coordinate with internal teams (sales, technical, operations, etc.) to ensure timely resolution.
- Follow communication procedures, guidelines, and policies.
- Escalate complex issues to the appropriate department when required.
- Work towards achieving customer satisfaction and service quality goals.

Key Skills & Competencies:

- Excellent communication (verbal & written) and interpersonal skills.
- Problem-solving attitude with patience and empathy.
- Ability to handle pressure and manage multiple queries simultaneously.
- Strong listening and customer-handling skills.
- Basic computer knowledge (MS Office, CRM tools preferred).

Qualifications & Experience:

- Graduate in any discipline (preferred: Business Administration / Commerce / IT).
- 0-2 years of experience in customer support or similar role. Freshers with good communication skills may also apply.
- Prior experience in related industry will be an added advantage.

**Job Types**: Full-time, Fresher

Pay: ₹10,099.03 - ₹15,759.04 per month

Work Location: In person

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