Guest Services Associate

1 week ago

Mysuru Karnataka, India GRS Fantasy park Full time

**Qualification - Any Degree**

**Experience - 2+years**

**Roles and Responsibilities -**

** Ensuring a positive guest ex**perience throughout their stay or visit
- Handling guest inquiries, requests, and complaints promptly and effectively
- Resolving any issues that arise during a guest's stay.
- Ensuring that all staff members provide excellent customer service and adhere to company policies.
- Coordinating special services for VIP guests,
- Acting as a liaison between guests and management, conveying guest feedback and concerns to the appropriate departments.
- Implementing strategies to improve guest satisfaction based on feedback and reviews.
- Maintaining high standards of cleanliness, comfort, and service in guest areas
- Conducting regular inspections of guest rooms and public areas to ensure they meet company standards.
- Handling emergency situations calmly and efficiently, such as medical emergencies or facility issues affecting guests.
- Building strong relationships with repeat guests and corporate clients.

**Skills required -**
1. Proven work experience as a Guest Relations Supervisor or similar role.
2. Understanding of all management best practices and relevant laws.
3. Proficiency in English and Kannada; knowledge of other languages is a plus.
4. Customer service drive with outstanding communication and active listening skills.
5. Excellent problem-solving and multitasking skills.
6. Leadership skills along with the ability to motivate a team into high performance.
7. Ability to work flexible hours.
8. Strong sense of responsibility and a professional presentation

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Fixed shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 9164409996

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