Patient Relation Officer

Patient relation officer/ Front desk office staff at SRV Hospital
Walk In - (Weekdays : Mon to Sat)

Interview timing - 2.30 t0 5.00 pm

Carry you documents along with you (Experience letter, Salary slip ,Education certificates, Registration Certificates)

Interview location - SRV Chembur 320 Shell Colony Tilak Nagar Chembur Mumbai Maharashtra 400089 India
- Perform assessment on inpatient referred to the critical care service, perform outreach rounds, assess acutely unwell patients in the hospital and complete administrative tasks such as updating patient notes, discharge summaries and prescribing medications relevant to treatment
- Perform Clinical Care procedure:
Undertake specific medical procedures on patients within all departments in the hospital as requested by medical and nursing staff:

- Endotracheal Intubations, Lines And Chest Drain Insertions When Required. Cannulation, Commencing I.V Infusions, Urinary Catheterisations, Administration Of I.V Drugs, ECG, Phlebotomy, Etc.
- to check blood sample results and inform respective consultants for necessary actions
- Coordinate with OT, Lab, blood bank & radiology for the required investigation and treatment.

Prepare drug chart in consultation with consultants, monitor nursing care & ensure timely medicine administration.

to assist with pre-operative /admission and outpatient clinics, if requested

to prescribe medicines to take home and complete discharge summary letters as requested attend to all formalities with regard to discharge according to local policies

before going off duty ensure written appropriate communication to the oncoming RMO specifying any requirements of individual patients
- Attend code blue & ambulance call.
- Any other work assigned by the management.

Customer Related
- Giving psychological support to the patient & their relatives.
- Ensure that the standard patient care protocol is followed.

Administration Related and others
- Ensure proper documentation of all patients attended.

Emergency

To be familiar with the location and use of emergency equipment

To demonstrate competency in adult and paediatric life support

To respond immediately to clinical emergencies / lead the resuscitation team

In an emergency situation undertake emergency investigations and procedures in accordance with hospital policy and as directed by the patients consultant

Duties

Be present and contactable within hospital premises at all times

To clerk and assess patients on admission according to the hospital policy

To maintain individual contact with patients, carrying out ward rounds and other duties detailed by the individual hospital

To attend communication (handover) rounds as required

To update clinical notes on all patients attended according to best practice for record keeping

To respond promptly to the request of all medical staff (consultants and other doctors, nurses) to see any patients within the hospital and to advise or start any treatment as indicated)

Responsibility to Consultants

inform Consultants of any change in the condition of their patients and any emergency procedures undertaken

in a "routine situation" initiate requests and treatments with the prior consent of the patient's Consultant

in the event of death of a patient inform the Consultant, and the patient's GP (if the Consultant is unable to do so)

advise the Consultant immediately who threatens to discharge themselves against medical/nursing advice

see and examine discharged post-operative patients, on requests of the consultant

Night shift RMO are expected to call respective consultants of night condition of patients in between 7.7.30am with all blood report.
- To ensure that credentialing & privileging of all consultants is completed in all respects.
- To ensure that consultants adhere to the OPD timings and that there is maximum utilisation of the OPD
- To ensure that consultants adhere to the OT slots as per the booking time
- To ensure that consultants attend on admitted patients within the stipulated time frame
- To ensure that consultant‟s grievances are addressed
- To ensure that when a consultant is on leave his /her locum has been arranged.
- To have a good rapport with the consultants
- Coordination with consultants for hospital initiatives/meetings & implementation of policies.

Organizing and conducting Quarterly Consultants meetings with Management
- To inform to all concerned about the joining of a new consultant

Other duties

RMOs must not routinely perform the role of surgical assistant in the Operating Department, but are required to respond in the event of an urgent/emergency situation

dispense drugs from the pharmacy as required following the local hospital policy

to examine a sick/injured member of hospital staff and offer appropriate advice in respect of treatment

Pay: ₹10,000.00 - ₹19,000.00 per month

Application Question(s):

- How soon you can join ?
- Experience
- Current / Previous Salary

Work Location: In person