Steward
18 hours ago
Job Title: Steward
Industry: Restaurant/Cafe
1. **Customer Service**:
- Greet and welcome guests promptly in a warm and friendly manner.
- Provide excellent service to ensure guest satisfaction, including taking orders, serving food and beverages, and addressing guest needs.
2. **Order Management**:
- Accurately take and relay food and beverage orders to the kitchen.
- Ensure timely and efficient service of orders, checking that they meet the restaurant’s standards.
3. **Table Maintenance**:
- Set up tables with appropriate cutlery, glasses, napkins, and other dining essentials before guests arrive.
- Clear and clean tables after guests leave, ensuring the dining area is tidy and well-organized.
4. **Product Knowledge**:
- Have in-depth knowledge of the menu, including ingredients, preparation methods, and special promotions, to assist guests with queries.
- Make suggestions and upsell menu items to enhance the guest experience.
5. **Hygiene and Safety**:
- Adhere to health, safety, and hygiene standards, including maintaining personal grooming and ensuring cleanliness in the dining area.
- Ensure the correct handling and storage of food and beverages.
6. **Coordination with Other Departments**:
- Work closely with kitchen staff, bartenders, and other team members to ensure smooth service.
- Communicate guest feedback, complaints, or special requests to the appropriate department for resolution.
7. **Billing and Payment**:
- Present bills to guests, process payments accurately, and handle cash or card transactions efficiently.
8. **Inventory Management**:
- Assist in monitoring and maintaining stock levels of service items like cutlery, glasses, napkins, and condiments.
9. **Compliance with SOPs**:
- Follow the restaurant’s standard operating procedures (SOPs) to maintain consistent service quality.
10. **Teamwork**:
- Support colleagues during busy periods and participate in team meetings and training sessions.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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