Officer I

2 weeks ago

Pune, India Talent Leads HR Solutions Full time

Opening: 4 Nos.
- Job ID: 53404
- Employment Type: Full Time
- Reference:

- Work Experience: 2.0 Year(s) To 3.0 Year(s)
- CTC Salary: 7.00 LPA TO 8.00 LPA
- Function: Sales / BD
- Industry: Chemicals/PetroChemical/Paints
- Qualification: Any - Any Graduation
- Location:

- Pune
- Ahmedabad
- Gurgaon
- Chennai
**Job Title
- **Officer I - Beautiful Homes Service (Customer Exp. Specialist -Acquisition)

**Department** Decor

**Job Purpose**

The position is that of frontline sales personnel (Customer Experience Specialist - CES) who would primarily be responsible for customer acquisition and site conversion for the Beautiful Homes Service.

**Primary Responsibilities**

Business Responsibility Areas Key Performance Indicators

**Lead conversion**:

- Responsible for conversion of customer leads, received through various sources, for the Beautiful Homes Service (BHS).
- Educating the customer about BHS service, materials, and products.

**Customer handling**:

- Interact with the customer to understand his/her needs and prepare the initial BoQ.
- Work with the BHS Design team to prepare the initial design for the site and share with the customer.
- Identification and finalization of General Contractor (GC), depending on the site.
- Handle all customer queries, issues and complaint resolution till the site is handed over to the CES - Site Execution.

**Collection**:

- Responsible for Sales collection from the customer (site booking amount).
- Value target
- No. of sites converted
- Customer satisfaction score

Key Interactions

Internal Décor (Color Pro), Services, Commercial team
External End
- customers, Contractors, Vendors, Architects, Interior Designers

**Role Requirements / Specifications**

**Qualifications**

**Essential**
- Minimum of 50% marks throughout education without any backlogs
- Graduation must be through a full-time course.

**Desired**
- MBA from tier 3/tier 4 colleges

**Previous Experience**

**Desired**
- 2-3 years’ experience in frontline sales across companies like Livspace, Homelane, Godrej Interio.
- Should have experience of both Sales as well as Design area.

**Functional Competencies**
- Customer acquisition for Décor
- Décor product knowledge

**Behavioral Competencies**
- Planning and result orientation
- Negotiation skills
- Communication skills
- verbal and written

**Additional Requirements**
- Applicant should be mobile pan India as the said role is transferrable in nature.
- Proficiency with MS - Office, in particular MS - Excel is mandatory.
- Age to be less than 26 (in case of fresher)

**Key Skills**:

- Sales
- Customer Acquisition

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