Desktop Technician I

6 days ago

Pune, India Mouser Electronics Full time

**JOB DESCRIPTION**
**Title: Desktop Technician I**
**Location: India**

**ACCOUNTABILITIES & ESSENTIAL FUNCTIONS**
- Assist all users with any logged IT related incident when called upon
- Accurately record, update and document requests using the IT service desk system
- Escalate incidents and requests to other support teams as necessary
- Install and configure new IT equipment
- Perform software and hardware upgrades
- Support printers, copiers, and scanners
- Maintain good verbal communication skills; communicate effectively with technical and non
- technical colleagues at all levels in the organization
- Attend internal training as necessary to keep up to date with the latest technology and internal processes(system)
- Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed
- Work within the relevant legislation, policies, and procedures

**SKILLS & CERTIFICATIONS**
- Working knowledge of Microsoft Windows and Mac client operating systems
- Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN
- Knowledge of printers, scanners, and copiers
- Knowledge of networking systems
- Excellent IT skills and computer literacy
- General hardware and software troubleshooting skills
- Able to communicate effectively in a professional manner on the phone, in writing and in person
- Able to prioritize, manage and perform under pressure to meet SLA’s
- Knowledge and adherence of customer service best practices

**EDUCATION & EXPERIENCE**
- Bachelor’s degree in Computer Science
- Previous experience of working in an IT support

Category :IT/IS

Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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