Technical Support Engineer I

14 hours ago


Pune, Maharashtra, India Rockwell Automation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Position Title: Technical Support Engineer I

Location: Pune

Summary: Looking to hire a technical support engineer I, who will be dedicated in resolving customer issues while attaining maximum customer satisfaction.

Position Title: Technical Support Engineer I

Location: Pune

Summary: Looking to hire a technical support engineer I, who will be dedicated in resolving customer issues while attaining maximum customer satisfaction.

Your Responsibilities:

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters., technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Document customer information and recurring technical issues to support product quality programs and product development. Escalate requests, as needed, and to the correct product team. Researching the ERP database to understand problems; using SQL for queries. Manage work queues within Service Cloud to comply with Service Level commitments. Provide functional and technical guidance to customers on new enhancements, modules, and features. Advise customers about available service(s) and assess customer needs. Utilize and enhance Knowledge Management System. Build formal and informal relationships with customers and internal team members such as sales, development, analyst, etc.

The Essentials - You Will Have:

  • Diagnosing difficult issues with complex software configurations related to:

  • Accounts Payable, Accounts Receivable and General Ledger Transactions and Reporting, Payroll Transactions, Time and Attendance Records, Expense Tracking

  • A bachelor's degree in Business CIS or computer-related field, or equivalent experience in supporting software.

  • Demonstrated experience troubleshooting customer escalations within a ticketing-based workflow, while achieving SLA requirements

  • Proficiency in MS Office, with an emphasis on Excel

  • Willing to work in a rotational shift including non-standard hours, depending on business needs

The Preferred - You Might Also Have:

  • Fundamental knowledge of Accounting and Finance. (MBA Degree in Finance preferable)

  • SQL experience/knowledge a plus

What We Offer:

Our benefits package includes …

  • Comprehensive mindfulness programs with a premium membership to Calm
  • Volunteer Paid Time off available after 6 months of employment for eligible employees
  • Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
  • Employee Assistance Program
  • Personalized wellbeing programs through our OnTrack program
  • On-demand digital course library for professional development

... and other local benefits

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

LI-MS2
LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.



  • Pune, Maharashtra, India Rockwell Automation Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • E & I Engineer

    2 weeks ago


    Pune, Maharashtra, India THERMAX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Job Title - E & I Engineer/ Lead EngineerDepartment- E & I engineeringQualification - BE or ME in Electrical /InstrumentationExperience - 3 to 10Job Summary:We are seeking an experienced Electrical & Instrumentation (E&I) Engineer to lead and execute projects in Instrumentation & Control (C&I) design, field engineering, project execution, and...


  • Pune, Maharashtra, India Shah Technical Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesReporting to the Resident Engineer, his job responsibilities shall include but not be limited to the following:Assist the Resident Engineer in ensuring that all contractual requirements are met by the Contractor including those in relation to quality of the works, safety and environmental protection.Standing supervision of installation...


  • Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...


  • Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...


  • Pune, Maharashtra, India Vanderlande Industries Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job TitleElectrical Engineer IJob DescriptionDepartmentParcel modularization and deployment team is responsible for making the standardization of products, tooling required to support products. Team closely works with the project engineering team and part of R&D team.Job Responsibilities / Core tasksSupports product manager, R&D for product...


  • Pune, Maharashtra, India ICE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent...


  • Pune, Maharashtra, India Everest Technical Services Pvt. Ltd. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    As a Senior Design Engineer Mechanicalyou will play a critical role in the design and implementation of HVAC systems for diverse projects across the UK, US and Middle East regions. The ideal candidate will have a strong background in HVAC design and expertise in relevant software applications.Roles and ResponsibilitiesDesign and develop HVAC systems for...


  • Pune, Maharashtra, India Data Direct Networks Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    OverviewDDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologistsThis is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's...


  • Pune, Maharashtra, India Data Direct Networks Full time ₹ 10,000 - ₹ 60,000 per year

    Overview DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists This is an incredible opportunity to be part of a company that has been at the forefront of AI and high performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the...