Client Support Specialist I

6 days ago

Pune, Maharashtra, India ICE Data Services Full time ₹ 1,50,000 - ₹ 28,00,000 per year

Job Purpose

The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifiles product and services within their business. The Client Support Specialist I may be deployed virtually to manage and drive resolution of escalated customer issues and is routinely called upon to assist support specialists in complex troubleshooting efforts. Coaching support specialists in escalated customer interactions. Coaching and investigation on JIRA creation and needs more info tickets. Coaching and training of new hires and continued coaching and training of specialists.

Responsibilities

  • Leverage technical expertise to assist clients in the use of their Simplifile software solutions
  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates
  • Recognize and respond accordingly to systemic customer-impacting problems
  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
  • Understand and follow company and departmental guidelines and policies for customer interaction
  • Maintain and promote consistent behaviors and deliver across the team
  • Manage case backlog to departmental standards
  • Effectively use knowledge base, along with all resources available to drive resolution
  • Assist in escalated customer issues
  • Assist support analysts in complex troubleshooting efforts.
  • Assist in troubleshooting and approving JIRAs, investigate and assist in needs more info JIRAs.
  • Report Incidents to SRE team, join bridge calls or chat threads to assist further if needed by SRE.

Knowledge and Experience

  • Maintain a high level of performance on the support team for 6 months to a year.
  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
  • Demonstrated ability to confidently deliver solutions and resolve issues
  • Team-oriented, demonstrates a professional and cooperative attitude
  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback
  • Analytical; proactive; creative problem solver
  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

  • Client Support Specialist I

    1 week ago

    Pune, Maharashtra, India ICE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob PurposeThe Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent...

  • Tech Systems Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeeExpert Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:Application Tech Support SpecialistAbout the RoleServe as a vital link between clients and our systems or applications. Engage with clients to understand their needs, troubleshoot issues, and ensure seamless operation of world-class systems.Key Responsibilities:Subject Matter Expertise:Collaboration and Team Management:Decision...

  • Customer Support Specialist

    4 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 19,000 - ₹ 23,000

    We are seeking a highly skilled Customer Support Specialist to join our team.Why choose this role?Ambitious Individuals Wanted!Balanced Work-Life Harmony: Enjoy a professional environment with a supportive team and flexible working hours.No Sales Targets: Focus on providing excellent customer service without the pressure of sales quotas.Quick Start: Begin...

  • Client Support Specialist

    7 days ago

    Pune, Maharashtra, India beBeeCustomer Full time ₹ 11,00,000 - ₹ 14,87,000

    As a Client Support Specialist, you will play a key role in ensuring the seamless delivery of our financial solutions to clients worldwide.Key Responsibilities:Service Delivery: Perform routine work as per client requests, validate application and system health after maintenance or on an ad-hoc basis to meet client expectations for system...

  • Customer Support Professional

    22 hours ago

    Pune, Maharashtra, India beBeeTechnical Full time US$ 30,000 - US$ 40,000

    Job Description:We are seeking a highly skilled professional to fill the role of Service Desk Specialist. This is an exciting opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. Key Responsibilities:Provide technical support to internal clients via phone, email, and ticketing systemRespond to and...

  • Associate, Client Reporting/Performance I

    1 week ago

    Pune, Maharashtra, India BNY Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Were seeking a future team member for the role of Associate, Client Reporting/Performance I to join our Client Reporting team within BNY Investments.In this role, youll make an impact in the following ways:Delivering accurate, timely, and comprehensive reports to clients on their portfolios, transactions, and holdings.Develops technical expertise regarding...

  • Support Technician

    4 days ago

    Pune, Maharashtra, India beBeeSpecialist Full time ₹ 4,00,000 - ₹ 8,00,000

    IT Support SpecialistWe are seeking a skilled IT Support Specialist to join our team.This entry-level role is ideal for candidates with 2 to 3 years of experience in IT administration.Key Responsibilities:Provide first-level technical support to employees for hardware, software, and network issues.Assist in maintaining the company's IT infrastructure,...

  • Therapeutic Support Specialist

    1 week ago

    Pune, Maharashtra, India beBeePhysiotherapist Full time ₹ 9,00,000 - ₹ 12,00,000

    About UsWe are a renowned educational institution with a legacy spanning decades. Our special school provides dedicated support to individuals with various disabilities.Job Role:We are seeking a dynamic and compassionate Physiotherapist to join our team as a key member of our multidisciplinary team.Responsibilities include conducting comprehensive...

  • Executive Support Specialist

    3 days ago

    Pune, Maharashtra, India beBeeAdministrative Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Executive Support SpecialistThis role offers the opportunity to work in a dynamic environment, supporting high-level executives and contributing to the success of our organization.The Executive Support Specialist will be responsible for providing administrative support to senior executives, ensuring seamless day-to-day operations. This includes...

  • RPGLE Production Support Specialist

    1 week ago

    Pune, Maharashtra, India Synechron Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job SummarySynechron is seeking a dedicated RPGLE Production Support Specialist to ensure the continuous, stable, and efficient operation of critical IBM i (AS/400) systems. In this role, you will be responsible for supporting, troubleshooting, and maintaining RPGLE applications, providing technical expertise to resolve production incidents, and delivering...