IT Executive

**Position Overview**

**Key Responsibilities**

**ERP Management & Support**
- Implement, configure, and maintain ERP software across the organization
- Provide Level 1 technical support to end users for ERP-related queries
- Load and install ERP-related software on user systems
- Work with SQL databases to generate reports, troubleshoot data issues, and maintain database integrity
- Coordinate with ERP vendors for Level 2 and Level 3 support escalations
- Conduct user training sessions on ERP modules and functionality
- Document ERP processes, user guides, and troubleshooting procedures

**Technical Support & Infrastructure**
- Install, configure, and maintain computer hardware, peripherals, and network devices
- Set up and manage system/server installations and configurations
- Install, configure, and troubleshoot WiFi networks and access points
- Manage network infrastructure including routers, switches, and cabling
- Deploy and manage antivirus software across all systems
- Perform routine system maintenance and backups

**User Support & Coordination**
- Serve as the first point of contact for all IT-related issues
- Diagnose and resolve Level 1 technical problems promptly
- Log all support requests and maintain ticket resolution records
- Escalate unresolved issues to appropriate vendors and follow up until resolution
- Communicate effectively with end users to understand their technical requirements
- Provide remote and on-site technical assistance as needed

**Event Management**
- Provide comprehensive IT support during club events and functions
- Set up audio-visual equipment, presentation systems, and connectivity for events
- Ensure WiFi and network infrastructure is robust for large gatherings
- Provide on-site technical support and troubleshooting during events
- Coordinate with vendors for specialized equipment or support during major events

**Required Qualifications**

**Education**
- Bachelor's degree in Computer Science, Information Technology, or related field

**Technical Skills**
- **Essential**: Proficiency in SQL (writing queries, data manipulation, basic database administration)
- **Essential**: Experience with ERP software implementation and support
- Strong knowledge of Windows Server and client operating systems
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
- Hands-on experience with hardware troubleshooting and repairs
- WiFi network design, implementation, and troubleshooting
- Server installation, configuration, and maintenance
- Antivirus management and endpoint security
- Software deployment and license management

**Professional Skills**
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Ability to explain technical concepts to non-technical users
- Customer service orientation with patience and professionalism
- Vendor coordination and relationship management
- Ability to work independently and prioritize multiple tasks
- Willingness to work flexible hours during events and critical situations

**Experience**
- Minimum 2-3 years of experience in IT support role
- Proven experience with ERP software implementation and support
- Hands-on experience with SQL and database management
- Prior experience managing IT requirements for events is preferred

**Key Competencies**
- Technical troubleshooting and problem resolution
- End-user training and support
- Vendor management and coordination
- Documentation and knowledge management
- Event technology management
- Proactive system monitoring and maintenance

**Work Environment**
- Office-based role with occasional on-site support requirements
- Extended hours may be required during club events and system implementations
- Must be available for emergency support as needed

**Job Types**: Full-time, Permanent

Pay: ₹11,741.30 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance

**Experience**:

- ERP systems: 3 years (required)
- IT support: 3 years (required)
- SQL: 3 years (required)

Work Location: In person