Customer Care Assistant

6 days ago

Mumbai, India SaffronStays Full time

**Company Brief**:
SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.

We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.

**Designation**: Executive level
**Role**: Customer Care Executive
**No. of Requirement**: 1
**Compensation**: 4,00,000 - 4,75,000
**Qualification**: Graduate in any discipline
**Experience**: 3-4 years
**Location**: Wadala, Mumbai

**Scope of the Role**:
Customer Care Assistant Manager will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement.

**Key Roles & Responsibilities**:

- Be the SPOC for the customer post booking confirmation
- Resolve any customer issues post booking confirmation
- Coordinate with guests for feedback and reviews
- Will have to cross-sell and up-sell the product to the possible customers

**Key Requirements & Skills**:

- Excellent communication skills
- Empathy
- Handling escalations
- Ability to foster relationships with customers
- Problem-solving skills

**Perks**:

- Opportunity to Travel (Expenses reimbursed)
- Opportunity to network
- Alternative Saturdays off
- Paid leaves, Insurance & PF

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

**Experience**:

- Customer relationship management: 3 years (required)

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