Omnichannel Solution Owner

2 weeks ago

Chennai Tamil Nadu, India AstraZeneca Full time

**Job Title:Specialist - Omnichannel Solution Owner**

**Career Level - D2**

**Introduction to Role**:
Join us as an Omnichannel Associate Solution Owner, a pivotal role in understanding the business requirements that describe omnichannel customer engagement experiences. This role is perfect for those who are proactive, collaborative, and ready to work on challenging initiatives. You will be working closely with an Omnichannel Strategist and an Omnichannel Program Manager to deliver comprehensive and actionable instructions for campaign configuration specialists. This is your chance to craft the next chapter of our growth story

**Accountabilities**:
**Crucial Skills/Experience**:

- Bachelor’s Degree
- A minimum of 5 years of experience as a business analyst responsible for understanding and recording client requirements to enable technical or operational delivery
- Experience overseeing or working within a technical development and/or operational delivery team
- Conceptual understanding of relational databases
- Experience with tools associated with Task Management (ex. Jira)
- Knowledge or experience with Agile ways of working
- Proficiency in Adobe Campaign, Adobe Experience Manager / Web Analytics, Tealium Audience Stream, Tealium IQ
- Energetic, self-motivated with demonstrated problem-solving skills
- Data-driven, process-oriented, and collaborative
- Solid communication skills and business analysis

**Desirable Skills/Experience**:

- Scaled Agile Certification
- Advanced Degree in a relevant field
- Experience being responsible for delivery of multi or omnichannel customer experiences
- Experience within Healthcare/Pharmaceutical industry
- Scaled Agile Framework (SAFe)
- JIRA Atlassian
- Confluence
- Adobe Target
- Adobe Audience Manager
- Complex Project Management Experience

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn't mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

**Why AstraZeneca?**

Join a team that supports the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively and harness our transformative science. We're on a journey of growth and evolution to find better ways to translate value for the business and our patients. As a multi-cultural team, we are a winning combination of deep process knowledge, business acumen and hard work. We always go the extra mile for the collective good of the team. And with a deep personal connection to our patients, there's nowhere we'd rather be.

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