Warranty Executive

7 days ago

Delhi Delhi, India Ashok Auto Ventures Full time

Warranty Claim Processing:Receive and review warranty claims submitted by customers, dealers, or service centers
- Evaluate claims based on established criteria and company policies
- Determine the validity of claims and approve or deny accordingly
- Customer Communication:Communicate with customers regarding the status of their warranty claims
- Provide information on warranty coverage, terms, and conditions
- Address customer inquiries and concerns related to warranties
- Documentation and Record Keeping:Maintain accurate and detailed records of all warranty claims and resolutions
- Prepare reports on warranty performance and share insights with relevant stakeholders
- Ensure compliance with record-keeping regulations and company policies
- Collaboration with Other Departments:Work closely with the quality control, production, and engineering teams to identify and address recurring product issues
- Provide feedback on warranty-related trends to improve overall product quality
- Collaborate with customer service and sales teams to ensure a seamless customer experience
- Process Improvement:Continuously assess and enhance warranty processes for efficiency and effectiveness
- Propose and implement improvements to prevent future warranty claims
- Stay informed about industry best practices and incorporate them into the warranty management system
- Training and Education:Conduct training sessions for internal staff and external partners on warranty policies and procedures
- Keep team members updated on changes to warranty terms and conditions

**Qualifications**:

- Any Graduate with relevant experience.
- Knowledge of features, benefits, and advantages of own and competition products.

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