Customer Service Coordinator

5 days ago

Jasola Delhi Delhi, India Infinity Assurance Solutions Pvt. Ltd. Full time

**Job Title**:Customer Service Coordinator / Claims Executive**

**Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076**

**Background to the role**:
We have state-of-the-art service operations, accounts and billing software for end-to-end claims management.

To strengthen the team, we are hiring Customer Service Coordinators / Claims Executives.

**About the role**:

- This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
- Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.

**Responsibilities**

The responsibilities encompass a blend of customer service and basic accounting duties:

- Register & verify customer’s Warranty and insurance claims
- Educate customer on making a claim and the processes involved
- Collect accurate information and documents to proceed with a claim
- Analyse a claim & documents to establish whether it satisfies policy conditions
- Guide the customer on how to proceed with the claim
- Coordinate with the customer / policyholder and the service centres, and accounting departments
- Keep an eye on potentially fraudulent claims
- Ensure the customer is treated fairly and that the customer receives excellent service
- Recording and tracking financial transactions related to claims
- Preferably a B.Com but any Graduation or a Diploma is a must
- Must be fluent in English and Hindi communication; both writing and speaking

**Working hours**

Office hours are 9AM to 6PM, Monday to Saturday; extended working hours may be required

**We offer**:

- Generous package in line with Market trends and;
- Huge career growth opportunity

**About us**:
We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Pay: ₹275,000.00 - ₹325,000.00 per year

**Benefits**:

- Leave encashment
- Provident Fund

Application Question(s):

- How much is your current Monthly CTC in Rs.
- How much is your current Monthly in-hand in Rs.

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Service: 3 years (required)
- Warranty Administration: 3 years (preferred)
- Insurance Claims: 3 years (required)

Work Location: In person

Application Deadline: 29/09/2025
Expected Start Date: 01/10/2025

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