Customer Service Coordinator

Job Title: Customer Service Claims Executive (Regional Languages)

(Minimum 2+ Yrs Exp, South Delhi, Tamil, Telugu, Kannada, Malayalam; but must know Hindi & English, Must be in Delhi NCR currently)

Google Form Link -

Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

Candidate Background:

• Extended Warranty, Mobile Insurance, Installation, Warranty and related services
• Consumer Electronics & Home Appliances, Mobile Phones, Classroom Solutions, Interactive Flat Panel Displays, Digital Kiosk, Signages, AV solutions, IT, Office Automation and other products
• Customer Service Coordinator, Customer Care Executive, Claim Executive

Responsibilities

The responsibilities encompass a blend of customer service and basic accounting duties:

• Register & verify customer's Warranty and insurance claims
• Educate customer on making a claim and the processes involved
• Collect accurate information and documents to proceed with a claim
• Analyse a claim & documents to establish whether it satisfies policy conditions
• Guide the customer on how to proceed with the claim
• Coordinate with the customer / policyholder and the service centres, and accounting departments
• Keep an eye on potentially fraudulent claims
• Ensure the customer is treated fairly and that the customer receives excellent service
• Recording and tracking financial transactions related to claims

Candidate Profile:

• Candidates should have 2+ years of prior experience in a similar profile with knowledge of repair / service centre processes.
• Preferably a B.Com but any Graduation or a Diploma is a must
• Must be fluent in Kannada, , Tamil, Telugu, Malayalam, English and Hindi communication; both writing and speaking

Background to the role:

We specialise in providing Pan India Services for Extended Warranty, Mobile Insurance, Installation, Warranty and related services for Consumer Electronics & Home Appliances, Mobile Phones, Classroom Solutions, Interactive Flat panel Displays, Digital Kisos, Signages, AV solutions IT, Office Automation and other products.

We have state-of-the-art service operations, accounts and billing software for end-to-end claims management.

To strengthen the team, we are hiring Customer Service Coordinators / Claims Executives.

About the role:

• This multifaceted position demands adept customer service skills for managing claims from initial registration through to settlement.
• Additionally, it requires basic accounting proficiency to handle financial aspects related to claims processing. The incumbent will assess claim validity, ensure fair treatment of customers, and safeguard against fraudulent activities, while also managing financial transactions associated with claims.
• Candidates with a background in both customer service and basic accounting principles are encouraged to apply.

Working hours

Office hours - 9AM to 6PM, Monday to Saturday; extended working hours required

We offer:

• Rs LPA CTC
• Performance Linked Incentive
• All Statutory compliances / Pay

About us:

We, Infinity Assurance Solutions, Private Limited ; ; ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• What is your current residential location, please provide pin?
• How many years of work experience do you have with Insurance Claims?
• How many years of work experience do you have with Customer Service?
• How many years of work experience do you have with Warranty Administration?
• How much is your current annual CTC in INR?
• How many days is your notice period?

Work Location: In person

Application Deadline: 09/05/2024

Expected Start Date: 01/10/2025