
Product Support
2 days ago
**Key Responsibilities**:
'¢ Diagnose and resolve performance issues, collaborating with development and operations teams.
'¢ Work closely with DevOps teams to ensure smooth deployments and integration of monitoring tools.
'¢ Automate repetitive monitoring and troubleshooting tasks using scripts and AWS services like Lambda etc.
'¢ Generate and analyse performance reports to identify trends and potential optimizations.
'¢ Provide 24/7 support as part of a rotation to handle critical incidents.
**Required Qualifications**:
'¢ Bachelor's degree in computer science, Information Technology, or a related field.
'¢ 2-3 years of experience with AWS services, including EC2, S3, RDS, CloudWatch, ELB, and Lambda.
'¢ Proficiency in monitoring and alerting tools like AWS CloudWatch.
'¢ Experience with scripting languages such as Python, Shell, or PowerShell.
'¢ Familiarity with AWS automation tools such as CloudFormation, Terraform, or Ansible.
'¢ Strong problem-solving skills and ability to work under pressure during incidents.
**Soft Skills**:
'¢ Strong communication and interpersonal skills.
'¢ Ability to work collaboratively in a team-oriented environment.
'¢ Proactive, self-motivated, and detail-oriented with a focus on continuous improvement.
**Equal Employment Opportunity Statement**
IBS Software is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran's status or any other characteristic protected by law.
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