Customer Care Executive

2 weeks ago


Mohali, India Kalp Solutions Full time

Deliver extraordinary customer care by responding to questions concerning queries in a fast paced, structured customer care environment
- Evaluate and analyze account information and recommending tailored solutions to customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
- Adherence to quality and compliance guidelines
- Document necessary account information and offer custom solutions that benefit the customer
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

**Minimum Qualifications**

**Qualifications**:

- Having experience is an.
- Successful in previous job (high performer)
- Bachelor’s degree

Bachelor’s degree, associate degree, college undergrads may apply

**Salary**: ₹14,000.00 - ₹30,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

**Speak with the employer**
+91 7015195152



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