Customer Support Executive

2 weeks ago

Delhi Delhi, India Nethues Technologies Private Limited Full time

Job Title: Chat Support Executive

Location: Rohini, Delhi

6 Days Working

Rotational shift

Job Summary:
As a Chat Support Executive, you will play a crucial role in providing exceptional customer service to clients through chat-based communication channels. You will be responsible for handling client inquiries, resolving issues, and ensuring a positive customer experience. The role requires excellent typing skills, computer proficiency, and a strong command of written English. You will be part of a dynamic team in an international process with rotational shifts.

Key Responsibilities:
1. Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.

2. Typing Skills: Maintain quick and accurate responses during chat interactions.

3. Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar, and spelling are impeccable.

4. Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.

Qualifications:
1. Proven experience in chat-based customer support or a related field is a plus.

2. Excellent typing skills

3. Proficiency in computer usage

4. Strong command of written English

5. Excellent interpersonal and communication skills.

6. Flexibility to work in rotational shifts

About Us:
Nethues Technologies Pvt. Ltd. is an established name in the web and mobile app development industry having a rich clientele spread across the globe. With a working strength of more than 350 people, we have our offices in the USA and the UK. We offer a rich environment and ample opportunities for our employees to grow and mature as experts in their respective fields.

What Sets Us Apart

20+ Years old company

ISO 9001:2008 certified

Proper policies in place

Timely increments

Certified in multiple technologies

6 Days Working

Pay: ₹20,000.00 - ₹32,000.00 per month

Application Question(s):

- This is 06days working with rotational shifts, are you comfortable?
- Do you have experience into customer support?
- This is an on-site role, Rohini-3 Delhi. Will you be comfortable?
- What is your current CTC?
- What is your expectations?
- What is your Notice Period?

Work Location: In person

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