Process Associate

7 days ago

Mohali, India HIM SOFT SOLUTION (OPC) PRIVATE LIMITED Full time

Understanding the services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Managing a team of Customer Support Representatives.

Resolving customer complaints and queries.

Providing detailed information to customers.

Monitoring the performance of individual representatives.

Maintaining records of each phone call for future reference.

Offering exceptional customer service and satisfaction.

Follow up with customers for any further information.

Taking feedback from the customers.

Negotiating the terms and conditions with the customer.

Contributing the work to the company's knowledge base.

Maintaining a healthy relationship with the clients.
Adhering to the company's rules and regulations

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹240,000.00 - ₹600,000.00 per year

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

Ability to commute/relocate:

- Sector 74, Phase 8B, Mohali - 160055, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- US KPO/BPO: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

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