Front Desk Receptionist

2 days ago

Mohali Punjab, India Innvocon Learning Solutions Full time

An ideal **Front Desk Receptionist Job Description (JD)** template focuses on the role as the **"face of the company,"** emphasizing customer service, administrative efficiency, and organizational skills. Key Responsibilities and Duties The primary responsibilities fall into three core areas: Reception/Guest Services, Communication Management, and Administrative Support. 1. Reception and Guest Services - **Greet and welcome** all guests, clients, and visitors with a professional and friendly demeanor. - **Direct visitors** to the appropriate person or office while informing staff of their arrival. - **Manage visitor check-in** and check-out procedures, including monitoring logbooks and issuing temporary access badges to maintain **office security**. - **Maintain a tidy and presentable** reception area, ensuring all necessary materials (forms, brochures, etc.) are available. 2. Communication Management - **Answer, screen, and forward** a high volume of incoming phone calls using a multi-line system with professional telephone etiquette. - **Handle incoming and outgoing mail** and deliveries, including sorting, distributing, and coordinating courier pickups. - **Manage internal communication** by ensuring messages are relayed promptly and accurately. 3. Administrative Support - **Update calendars and schedule** appointments, meetings, and conference room bookings. - **Perform clerical duties** such as filing, photocopying, transcribing, data entry, and document preparation. - **Monitor and order office supplies** to maintain inventory and stock levels for the front office. - **Assist with general office tasks** as needed, which may include preparing documents for meetings or supporting other departments. Required Skills and Qualifications Education and Experience - High school diploma or equivalent (GED) is **required**. - Proven work experience as a Receptionist, Front Office Representative, or Administrative Assistant is **preferred**. - Proficiency in **Microsoft Office Suite** (Word, Excel, Outlook) or relevant scheduling/office management software. - Hands-on experience operating multi-line phone systems and basic office equipment (printers, scanners, fax machines). Essential Soft Skills - **Exceptional verbal and written communication skills** with a clear and professional manner. - Strong **organizational and time-management skills**, with great attention to detail. - **Ability to multitask** and work well under pressure in a fast-paced environment. - **Professional attitude and appearance**. - A strong **customer service orientation** and problem-solving abilities. **Job Types**: Full-time, Permanent, Fresher Pay: Up to ₹25,709.99 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person

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