Inbound Voice Process

2 weeks ago

Karapakkam Chennai Tamil Nadu, India Unidos Technology Full time

DEAR CANDIDATE,

one of a leading private bank is looking for a banking executive for their day to day operations.

Hindi -Must

Qualification - Any degree

Experience - fresher / 1-4 yrs exp

Location - karapakkam, OMR, Chennai
- Answer inbound calls and assist customers with their Queries/Request/Complains.
- Raise Request & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
- Maintain adequate knowledge levels on products, processes and systems used
- Ensure sales target are met

**Skills Required**:

- Excellent verbal communication skills
- Ability to comprehend, capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred

**Work Timings**: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 3pm)

**Languages Required**:English + Hindi (compulsory).**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Application Question(s):

- Do you know hindi and english

**Education**:

- Bachelor's (preferred)

Work Location: In person

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