IT Support

**Position: IT Support and Cloud Administrator**

**Location: Sector - 63 Noida(Onsite)**

**Position Overview**:
We are seeking an experienced and knowledgeable IT Support and Cloud Administrator to join our team in Sector

**Responsibilities**:
**MS Cloud-Based Enterprise Application Administration**:(70% utilization)

**Office 365**:

- Manage Teams subscriptions and ensure appropriate license requirements, optimizing costs.
- Administer O365 app licenses.
- Conduct regular trainings to introduce new features and functionalities, promoting adoption and standardizing

best practices across the enterprise.

**SharePoint**:

- Create new project sites and provide end-user access.
- Maintain current user access to SharePoint sites in collaboration with project managers.
- Archive sites after project completion and update to read-only access.
- Conduct regular audits on permissions setup.
- Promote and enforce best practices for data loss prevention (DLP), retention, and cost optimization.

**Exchange**:

- Manage common mailboxes and conduct access reviews.
- Develop and implement enterprise-level policies for DLP and best practices.

**Ongoing Ad Hoc Desktop Support**: (15% utilization)
- Manage the inventory of laptops and other hardware assets for the organization.
- Re-image Windows machines for departing employees and provision new machines for new joiners.
- Address and troubleshoot OneDrive Sync issues.
- Manage commercial off-the-shelf (COTS) software licenses, such as Adobe Creative Cloud, PowerBI, and Visio.
- Utilize PowerShell scripting knowledge for advanced management and automation of software and hardware

assets.

**AWS & Azure Cloud - **eTel LABS environment: (15% utilization)
- Demonstrate good functional knowledge of IAM consoles for both AWS and Azure cloud providers.
- Manage current user access in collaboration with project managers.
- Conduct regular audits to monitor costs and access control.

**Time zone Flexibility**: Work flexible hours to accommodate the US EST time zone, collaborating effectively with US based teams.

**Requirements**:

- Bachelor's degree in computer science, information technology, or a related field.
- Proven experience in providing desktop support and managing hardware assets.
- Familiarity with re-imaging Windows machines and provisioning new devices.
- Experience in managing commercial off-the-shelf (COTS) software licenses.
- Knowledge of PowerShell scripting for automation is a plus.
- Proficiency in administering SharePoint, including creating project sites, managing access, and conducting audits.
- In-depth understanding of Office 365 administration, including Teams subscriptions, license management, and

promoting best practices.
- Expertise in Exchange administration, including user mailbox management and implementing DLP policies.
- Familiarity with AWS and Azure cloud platforms, specifically IAM consoles and access management.
- Ability to conduct regular audits for cost optimization and access control.
- Strong problem-solving skills and ability to work collaboratively with project managers and other stakeholders.

Excellent communication skills and the ability to provide training and guidance to end-users.

**Note**: This job description is intended to outline the general responsibilities and qualifications of the position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Additional tasks may be assigned as deemed necessary by the organization.

**Location**:Sec-63, Noida (Onsite)

**Working timings**: Monday - Friday, 6:30 pm till 2:30 am IST.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid time off

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Fluent English required for On-boarding and Laptop setup for employees in the USA.
- Have you worked in a US work environment in the Past?
- Do you have experience working as an on-call technical support executive/Administrator?
- Do you have experience working as an administrator for O365, M365, MS Outlook, MS SharePoint, Active Directory, and MS Exchange?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 10 years (required)

**Language**:

- English (required)

Willingness to travel:

- 100% (required)

Work Location: In person