Customer Service Supervisor

3 days ago

Kolkata, India TATA SIA Airlines Limited Full time

**Job Overview**:
To manage the administrative operation & preparation & presentation of monthly information of Hub Operations to the management.

**Key Responsibilities**:

- Monthly MIS presentation of MHB, NPS, customer complaints and compliments to Station Managers & Head GS, Hub Ops
- Tracking of employee attendance and maintaining a records as per labour law and preparation of payroll inputs as per company standards
- IRROP agreement (Lounge, refreshments, and Hotel) end-to-end in consultation with FMSS/Station Managers and other relevant stake holders
- Office upkeep in coordination with the other stake holders
- Coordinate and follow-ups with various departments and internal / external agencies for a smooth functioning and flow for any ad hoc requirement at stations
- Compiling the various reports according to station requirements
- Coordinates with relevant stake holder to order, dispatch stationary at airports within time limit
- Looking after the various issues at the Airports and dealing with the agencies that are involved with the Issues and corresponding with them on a one-to-one basis to resolve the issue amicably or escalate
- Responsible for all the invoice processing, follow up with airport and vendors for any documents required by finance, payment follow up, submission after vetting and get the approval by the Station Manager/ Head of GS, Hubs update the vendor for the queries related to payment and tax
- Understanding of GHA contracts/agreements and follow-ups for any discrepancies
- Contingency Handling Preparedness

**Skills & Attributes**:

- Self-starter and should be able to do multi-tasking
- Should possess organizational & time management skills
- Excellent written and oral communication skills
- Must have excellent command over MS Word, MS Power Point, MS Excel (Look Ups, Pivot Table)

**Work Experience**:
Preferably 3-5 years of Aviation/ Hospitality Industry experience

**Qualification**:
Graduate from a recognized university

**Eligibility**:

- Must be at a level of Sr. Executive (1B) or 1 level lower than the position
- Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
- Must be “confirmed’’ in service

**Location**:
Kolkata

**Note**:
All Vistara employees are required to be fully vaccinated against COVID-19.

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