Customer Service Assistant

Job Title: Work-from-Home Customer Service Representative (Night Shift)

Company: SMART ACHIEVER ENTERPRISE

Location: Remote

Shift: Night Shift (typically from 7.00PM to 3.30 AM)

**Job Description**:
As a Work-from-Home Customer Service Representative on the night shift, you will play a critical role in ensuring a positive customer experience. You will be responsible for addressing customer inquiries, resolving issues, and providing exceptional support while working from the comfort of your home during late-night hours.

Key Responsibilities:
**Problem Resolution**: Investigate and resolve customer issues, including billing inquiries, product defects, and service disruptions. Ensure customer satisfaction through effective problem-solving.

**Technical Assistance**: Provide basic technical support to customers who may encounter difficulties with products or services. Assist with troubleshooting and guide customers through problem-solving steps.

**Documentation**: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions. Use internal systems and tools for data entry and tracking.

**Product Knowledge**: Stay up-to-date with product or service information to provide accurate and relevant assistance to customers. Attend training sessions and engage in self-study to improve knowledge.

**Team Collaboration**: Collaborate with team members and supervisors to share insights, best practices, and contribute to a positive team atmosphere.

**Adherence to Policies**: Follow company policies and guidelines when handling customer interactions. Ensure compliance with security and confidentiality protocols.

**Night Shift Schedule**: Be prepared to work during the night shift hours, which may include weekends and holidays, to provide 24/7 customer support.

Qualifications:

- High school diploma or equivalent (some college education preferred).
- Prior customer service experience is a plus.
- Strong communication skills, both written and verbal.
- Ability to work independently and manage time effectively.
- Comfortable with remote work and using virtual communication tools.
- Exceptional problem-solving skills and empathy.
- Ability to handle stressful situations with composure.
- Reliable internet connection and a quiet workspace for remote work.

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Work-from-home flexibility.
- Health, dental, and retirement benefits (if applicable).
- Opportunities for career growth and advancement within the company.
- Supportive and collaborative team environment.

Note: This job description is intended to provide an overview of the responsibilities and qualifications for the position of a Work-from-Home Customer Service Representative on the night shift. Specific duties and requirements may vary depending on the company's policies and industry. Please refer to the company's official job posting for the most accurate and up-to-date information.

**Salary**: ₹7,000.00 - ₹9,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Fixed shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Kolkata, West Bengal (preferred)

Ability to Relocate:

- Kolkata, West Bengal: Relocate before starting work (preferred)

**Speak with the employer**
+91 7003414375