Customer Service Executive

7 days ago

Fort Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide information about products, services, policies, and procedures.
- Offer guidance and support to customers, ensuring a positive experience.
- **Issue Resolution**:

- Handle customer complaints and issues, addressing them professionally and resolving them quickly.
- Work with other departments (e.g., technical support, sales) to resolve complex or escalated issues.
- Follow up with customers to ensure their concerns have been addressed to their satisfaction.
- **Order Processing and Coordination**:

- Process customer orders, returns, and exchanges accurately and efficiently.
- Update customer accounts and ensure that records are up-to-date with order details, inquiries, or complaints.
- Track and update the status of orders or deliveries and provide customers with timely updates.
- **Product Knowledge**:

- Maintain a thorough understanding of the company’s products, services, and policies to effectively assist customers.
- Educate customers about product features, benefits, and usage to help them make informed decisions.
- **Customer Feedback and Reporting**:

- Collect customer feedback and report issues, trends, or recurring problems to management.
- Suggest improvements based on customer feedback to enhance service quality and customer satisfaction.
- **Sales and Upselling**:

- Identify opportunities to upsell or cross-sell products and services to customers when appropriate.
- Support sales initiatives by promoting special offers or new product features.
- **Maintaining Professionalism**:

- Handle all customer interactions with a high level of professionalism, patience, and empathy.
- Resolve conflicts in a calm and efficient manner, maintaining a positive customer relationship.
- **Collaboration and Teamwork**:

- Work closely with other customer service team members to ensure consistency in service and support.
- Participate in team meetings to discuss goals, share experiences, and stay updated on new products or services.

**Required Qualifications**:

- High school diploma or equivalent; a Bachelor’s degree is preferred.
- Proven experience in a customer service role or similar field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think critically under pressure.
- Patience, empathy, and the ability to handle difficult situations with professionalism.
- Basic knowledge of office software and customer service management tools (e.g., CRM systems).

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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