Customer Service Representative

2 weeks ago


Fort Mumbai Maharashtra, India immortal facility management Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Customer Service – Import

 Handling shipments Air / Sea (LCL, FCL, AIR)

 Following up with the counterpart/co-loaders on daily routing orders & updating the same

to client on daily basis.

 Preparing CAN copies and sending Cnee with arrival Details

 Resolving the issues & query of customers regarding daily routing orders.

 Execute order request – calls / email

 Email suppliers, carrier & customers with shipping updates

 Track shipments and confirm receipt & arrivals of shipments.

 Ensure customer experience by addressing customer concerns and resolving issues

 Responsible for answering and routing phone calls, handling enquires

 Preparing Daily status report, updating DSR on daily basis & sending to respective Cnee with

proper updates.

Qualifications

 Experience Required: 2-5 Years

 Sectors: Air / Sea

 Background: Logistics Only

Job Types: Full-time, Permanent

Pay: ₹45, ₹55,000.00 per month

Experience:

  • Customer support: 4 years (Required)
  • Imports: 4 years (Required)
  • Logistics: 4 years (Required)
  • Customer service: 4 years (Required)
  • Freight : 4 years (Required)

Language:

  • English (Required)


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