
Customer Relationship Executive
2 days ago
**Job Title**: Customer Relationship Executive (CRE)
**Location**: Sector 49, Gurgaon
**Job Type**: Full time, permanent
**Job Summary**:
**Key Responsibilities**:
- Serve as the primary liaison between the company and assigned clients.
- Build and maintain strong, long-lasting client relationships through regular communication and personalized support.
- Understand client needs and objectives to proactively offer solutions and ensure service satisfaction.
- Coordinate with internal teams to ensure timely and successful delivery of products/services according to client requirements.
- Address client concerns promptly and professionally, escalating issues when necessary.
- Monitor client account activity, usage, and satisfaction to identify risks or growth opportunities.
- Assist in upselling and cross-selling services to existing clients.
- Maintain detailed and organized records of client interactions and communications in CRM tools.
- Collect feedback and insights to help improve service offerings and client experience.
**Qualifications and Skills**:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- 1-3 years of experience in a client-facing role (client relationship, account management, or customer service).
- Excellent verbal and written communication skills.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Experience**:
- Inside sales: 1 year (preferred)
- Telecommunication: 1 year (preferred)
- Language:
- English (required)
**Location**:
- Gurugram, Haryana (required)
Work Location: In person
- Strong interpersonal skills and a customer-centric attitude.
- Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.
- Problem-solving mindset with attention to detail.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Experience**:
- Customer support: 1 year (preferred)
- Telecommunication: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Sohna, Gurugram, Haryana (preferred)
Work Location: In person
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