Reservation & Ticketing Executive (International/domestic)

3 days ago

Ludhiana Punjab, India UNBOX MEE WORLD HOLIDAYS Full time

**Responsibilities**:

- Handle domestic and international flight bookings for clients through GDS/airline portals (Amadeus, Galileo, etc.).
- Issue, reissue, cancel, and refund airline tickets as per airline rules and company policies.
- Coordinate with airlines and suppliers for special requests, schedule changes, or dispute resolution.
- Provide fare quotations, compare options, and suggest the best itineraries to clients.
- Ensure accuracy in passenger details, PNR creation, and ticket issuance.
- Keep updated with airline promotions, fare rules, schedules, and industry regulations.
- Maintain records of bookings, payments, invoices, and refunds.
- Assist with visa, insurance, and travel-related services when required.
- Handle client queries promptly with a high level of professionalism and customer satisfaction.
- Work closely with sales and operations teams to ensure smooth travel experiences for clients.

**Job Requirements**:

- Proficiency in GDS/CRS systems (Amadeus, Galileo, etc.).
- Strong knowledge of airline fares, rules, and refund policies.
- Good communication and interpersonal skills.
- Customer service orientation with a positive attitude.
- 3 to 5 years of experience in ticketing/reservations with a travel company.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement

Ability to commute/relocate:

- Ludhiana, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Experience**:

- Travel Ticketing: 3 years (required)

Work Location: In person

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