Customer Support Associate

2 weeks ago

Gurgaon, India Global Employees Full time

Time: 9 PM to 6 AM
- Utilize IDW's systems to stay updated on products, services, and customer service policies.
- Escalate and document interactions when needed, forwarding information to Website Administrator.
- Monitor customer support inbox for recurring issues and escalate to Website Administrator as appropriate.
- Offer recommendations for new products/services and suggest improvements based on identifying relevant features and benefits.
- Engage in training opportunities provided by the organization or external entities.

**Experience**:

- Preferred: 2+ years of previous customer service experience.
- Possess a friendly and welcoming demeanor when interacting with clients and customer service team members.
- Familiarity with customer-relationship management (CRM) software programs, including Groove.
- Familiarity with Shopify platform or similar ecommerce platforms.
- Proficient command of written and verbal English.
- Strong organizational and multitasking skills.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to collaborate with customers and management to resolve issues.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Excellent Communication??(Yes /NO)

**Experience**:

- Handling escalation: 1 year (required)
- Customer support: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9999999999

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