
Customer Care Supervisor
5 days ago
**Role Overview**:
We are looking for a dedicated and experienced Customer Care Supervisor to lead our customer care team in a diagnostics company. The role involves managing patient interactions, ensuring high service standards, supervising the customer support executives, handling escalations, and improving customer satisfaction.
**Key Responsibilities**:
- Supervise and guide the customer care team to provide excellent patient service
- Handle escalated calls, complaints, and service-related issues professionally
- Monitor and improve call quality, team productivity, and customer satisfaction
- Train new and existing team members on communication skills and service processes
- Prepare and manage daily/weekly MIS reports and performance dashboards
- Coordinate with lab, collection, and medical teams to ensure smooth operations
- Ensure that all inquiries and complaints are resolved within TAT (Turnaround Time)
- Suggest improvements to enhance the customer experience
**Requirements**:
- Graduate in any discipline (Healthcare or Management preferred)
- 3-6 years of experience in customer service, preferably in diagnostics, healthcare, or BPO
- Strong communication and interpersonal skills
- Ability to lead a team and manage performance
- Familiarity with CRM tools and call centre systems Problem-solving and conflict resolution skills.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
**Speak with the employer**
+91 9673152159
-
Customer Care Executive
16 hours ago
Viman Nagar, Pune, Maharashtra, India Happy square outsourcing company Full timeJob Title - Customer Care Associate Job Location - Pune Seniority Level - Individual Contributor Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on - Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions. - Deliver Delight:...
-
Supervisor
2 days ago
Viman Nagar, Pune, Maharashtra, India GM Infotech Full time**Job Title: Supervisor** **Experience: 2 - 3 years** **Location: Pune** **Key Responsibilities**: - Team Supervision: Lead and motivate front-line staff, assign tasks, and monitor performance to ensure smooth and efficient operations. - Customer Service Management: Ensure high-quality customer service by resolving guest complaints and addressing issues...
-
Logistics Supervisor
2 days ago
Viman Nagar, Pune, Maharashtra, India Rightways Air Logistics Private Limited Full time**Company Description** Rightways Air Logistics Pvt Ltd is an eight-year-old company specializing in Express Air Logistics services. With 34 strategically located branch offices across India, we offer dedicated route vehicles, communication systems, and technological support to ensure efficient delivery services. Our dedicated and trained workforce is...
-
Customer Care Executive
3 days ago
Kalyani Nagar, Pune, Maharashtra, India The Universal Business Hub Full time**Job Title**: Customer Care Executive - US Campaigns (Voice Process, Night Shift) **Company**: The Universal Business Hub **Location**: 2nd Floor, Cerebrum IT Park, B-3, Marigold Complex, Kalyani Nagar, Pune, Maharashtra 411014 We are looking for enthusiastic Customer Care Executives for our US campaigns. This role involves handling customer inquiries...
-
Customer Care Executive
3 days ago
Pune, Maharashtra, India Anuroop Wiwaha Pvt. Ltd. Full time**Job Title: Customer Care Executive** **Department**:Customer Care **This position necessitates excellent communication skills, attentive listening skills, as well as the ability to effectively persuade, engage, and convince customers.** **Job Summary/Objective**: The primary responsibility of the Customer Care Executive entails initiating outbound calls...
-
Customer Care Executive
2 days ago
Viman Nagar, Pune, Maharashtra, India Brainwires infotech pvt. ltd Full timeBulk Hiring for an E-Commerce Giant Location: Pune Need Excellent Communication Skills in English & Hindi. Experience 1+ Year in Customer Service is Mandatory. Day shift for Females. Rotational shift for Males. 6 Days working. CTC: 3 LPA, In-hand Salary ₹21200 + PF + Insurance **Experience**: - BPO: 1 year (required) **Language**: - Hindi...
-
Personal Care Aid
4 days ago
Malad, Mumbai, Maharashtra, India Assisting Hands Home Care Full time**Description**: This position provides custodial and personal care services to clients that contract with Assisting Hands for services under the direction of the Staffing Coordinator in compliance with the Plan of Care. **Education**: High School Diploma/GED required **Qualifications**:One (1) year experience in the home or long-term care setting is...
-
Customer Care Executive
2 days ago
Pune, Maharashtra, India CRUTZ LEELA ENTERPRISES Full time**Position**: Customer Care Executive **Education**: Any Graduate **Experience**: 1 Years in incoming & outgoing calling. Pay: ₹20,000.00 per month
-
Customer Care Executive
5 days ago
Pune, Maharashtra, India Epiv Solution And Services Full time**Company Description** EPIV Solution & Services is a legal lead generation company located in Pune that specializes in Mass Tort, class action lawsuits, and personal injury cases. As a company, we focus on delivering unmatched quality with our highly qualified, signed claimants prepared for legal representation, replacement assurance, and dedication to...
-
Customer Care Executive
5 days ago
Pune, Maharashtra, India P9 Farms Private Limited Full time**Job Title**: Customer Care Executive **Job Type**: Full-time **Company Description**: At Provilac, we are all about The Good Stuff. We are leading organic milk supplier in Pune, Mumbai & Hyderabad, soon launching to a few more cities. We deliver farm fresh milk right at the door step of our 25,000 customers on daily basis. We have solved lot of...