Customer Care Executive

2 days ago

Viman Nagar Pune Maharashtra, India Happy square outsourcing company Full time

Job Title
- Customer Care Associate

Job Location
- Pune

Seniority Level
- Individual Contributor

Responsibilities: List the responsibilities, these should be the roles KPIs that we would measure on
- Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.
- Deliver Delight: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.
- Maintain Performance Standards: Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.

Requirements: For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications
- Customer First Approach: A passion for creating positive experiences and solving customer problems with empathy and professionalism.
- Strong Communication Skills: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.
- Problem-Solving Mindset: Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.
- Analytical Skills: Ability to manage the resolution process efficiently, using clear and concise communication.
- Adaptability: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment. Role Activites in Descending Order of Priority
- Maintain Tone and Quality: Ensure all communications maintain a positive and empathetic tone, aiming for customer satisfaction and delight.
- Real-Time Assistance: Engage with customers via live chat, providing immediate assistance for inquiries, concerns, and issues.
- Problem Resolution via Phone: Offer immediate solutions or guidance during phone conversations, ensuring customers feel heard and supported.
- Personalized Communication: Foster strong relationships with customers by providing personalized support and showing genuine care.
- Team Player: Contribute insights, challenges, and suggestions to team and improve team performance.

Good to Have skills (Not must have skills)
- Experience in handling foriegn clients

**8770897078**

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

Application Question(s):

- Required Immediate joiner or 15 days

**Language**:

- English (required)

**Location**:

- Viman Nagar, Pune, Maharashtra (required)

Work Location: In person

Expected Start Date: 26/12/2025

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