Customer Care Executive

17 hours ago

Viman Nagar, India Apex One Full time

Shift: Day Shift for female (Domestic)
Education: HSC (12th Pass) Graduate
Language Requirement: English

Job Description:
We are hiring energetic and customer-focused individuals to join our Domestic BPO team in Viman Nagar, Pune. As a Customer Support Executive, you will be the first point of contact for our customers, assisting them with inquiries, complaints, and support via phone.

Key Responsibilities:
Handle inbound customer calls for queries, complaints, or product/service support.

Resolve issues efficiently and provide accurate information.

Maintain customer satisfaction through effective communication and problem-solving.

Record and update customer interactions in the CRM system.

Escalate unresolved issues to appropriate internal teams.

Meet daily and monthly targets (call volume, resolution, satisfaction, etc.).

Required Skills:
Good communication skills in English.

Basic computer knowledge (typing, CRM usage, data entry).

Polite, patient, and customer-oriented approach.

Ability to work in a fast-paced environment.

Qualifications:
Minimum HSC (12th pass); graduates preferred.

Prior experience in a call center is an advantage but not mandatory.

Freshers are welcome.

What We Offer:
Fixed day shift with Sundays off (based on process).

Mandatory Key SkillsBPO,Voice Process,Inbound,customer queries,Customer Support*

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