Conversation Designer

Our Client is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

They work on multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.

**Responsibilities**
- Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces.
- Research and analyze intents and associated customer journeys.
- Analyse transcripts of user interactions and document their personas and language to create grammars and interaction models (intents, utterances, slots, and slot values)
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns.
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
- Work directly with developers, integrators, architects, and QA to build and iterate on the designs.
- Write effective and natural dialogues.
- Design end-to-end conversational interactions, including what can go wrong, and how.
- Analyse dialogues and user interaction with live bot/assistants and make recommendations for improving user experience.

**Requirements**:

- 4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
- Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members.
- Fluent in design thinking and conversation design methodology
- Experience with requirements gathering, documentation, and tracking.
- Experience designing and delivering conversational AI MVPs and POC
- Experience scripting video and creative materials for POCs, marketing demos, and interactive sales collateral.
- Demonstrable experience designing and/or deploying:

- VUI / IVR flows for enterprise contact centers
- Voice and/or text-based conversational flows for virtual agents or virtual assistants
- Deep understanding of software development lifecycle and agile delivery methodologies
- Understanding of natural language technology, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
- Bachelor's Degree in linguistics, English/creative writing/literatures, human-computer interaction, interaction design, or a related content or design field
- Willingness to travel periodically
- Experience with flow design (vision) and MS tools

**Must Have Skills**
- 2+ years of experience with Contact Centers, IVR/VUI, and/or conversational AI projects
- Expertise in at least one of the following platforms:

- Amazon Lex / Alexa; Google CCAI, Dialog flow ES, CX; IBM Watson, Nuance Nina
- Enterprise UX writing, content design, or content strategy experience
- Strong Presentation, oral and written communication skills (MS Office, PowerPoint, Visio, etc.)

**Salary**: ₹2,500,000.00 - ₹3,500,000.00 per year

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Design: 2 years (preferred)

Ability to Commute:

- Domlur, Bengaluru, Karnataka (preferred)

Ability to Relocate:

- Domlur, Bengaluru, Karnataka: Relocate before starting work (preferred)

Work Location: In person

**Speak with the employer**

+91 9886522612