Conversation Flow Designer

7 days ago

Bengaluru Karnataka, India mobiezy Full time

Conversation Flow Designer - JD

Experience: 3 to 4 years

Immediate Joiner Preferred

Job location: Chennai/ Bangalore

**Requirements**:

- 4+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
- Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members.
- Fluent in design thinking and conversation design methodology
- Experience with requirements gathering, documentation, and tracking.
- Experience designing and delivering conversational AI MVPs and POC

**Responsibilities**
- Gather requirements, design flows, and write final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces.
- Research and analyze intents and associated customer journeys.
- Analyse transcripts of user interactions and document their personas and language to create grammars and interaction models (intents, utterances, slots, and slot values)
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns.
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies.
- Work directly with developers, integrators, architects, and QA to build and iterate on the designs.
- Write effective and natural dialogues.
- Design end-to-end conversational interactions, including what can go wrong, and how.
- Analyse dialogues and user interaction with live bot/assistants and make recommendationsfor improving user experience.

**Salary**: Up to ₹1,200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- designing and delivering conversational AI MVPs and POC
- collaborating with conversational AI and contact center developers, architects, and

other relevant team members

**Experience**:

- conversational design in contact centers/ virtual assistants: 3 years (preferred)

Ability to Commute:

- Bangalore, Karnataka (preferred)

Ability to Relocate:

- Bangalore, Karnataka: Relocate before starting work (preferred)

Work Location: In person

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