Call Center Trainer

1 week ago

Noida, India FELIX HOSPITAL Full time

Call Center Trainer Job Description Template

We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.

Call Center Trainer Responsibilities:

- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Drive NHT + OJT for the people hired for sales team in different LOB’s like Voice process & Chat process.
- Responsible to drive the training related activities (Refresher, Briefings, Process update circulation, Floor walkers etc.)
- Drive the sales metrics like Revenue, Conversion, Up-sell & Cross-sell, ATV, UPT etc.
- Responsible for managing BQ and help agents to improve their performance.
- Process improvement based ideas, implementation and monitoring improvement to gaze the training efficacy.
- Content development as per business requirement i.e. Probing Skills, Professionalism, Rapport Building, Soft Skills etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 2 years (preferred)
- tele Sales: 1 year (preferred)
- total work: 3 years (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 7303604466
- Health insurance

  • Trainer - Call Center

    1 week ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time ₹ 5,00,000 - ₹ 6,50,000 per year

    The Trainer ensures that every telecaller is equipped with the knowledge, skills, and confidence to effectively pitch real estate projects and secure appointments. This role is central to reducing ramp-up time, improving quality, and boosting team productivity.Key Responsibilities:·Design and deliver structured onboarding programs for new telecallers.·...

  • Trainer - Call Center

    1 week ago

    Noida, Uttar Pradesh, India CORPAVENUE Full time

    The Trainer ensures that every telecaller is equipped with the knowledge, skills, and confidence to effectively pitch real estate projects and secure appointments. This role is central to reducing ramp-up time, improving quality, and boosting team productivity. Key Responsibilities: - Design and deliver structured onboarding programs for new telecallers. -...

  • Call Center Executive

    1 week ago

    Noida, India VISH Consulting Services, INC Full time

    **Job Title: Call Center Executive** **Job Location: Noida (100% work from home)** **Shift: Night (US Shift)** **Salary**: No bar (based on experience) + Lucrative incentive **International call center (US Shift)** **Required**: - Must have Minimum 1 year OR maximum 5 years experience in International Call Center - Outbound Calling - Excellent...

  • Call Center Executive

    4 days ago

    Noida, India Bridging Gaps Full time

    we are hiring for Call center experience person who having experience into inbound and outbound call only. Good Speaking in Hindi & English Total Experience - 1 to 4 year **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹14,000.00 - ₹17,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift -...

  • Manager Call Center

    2 weeks ago

    Noida, Uttar Pradesh, India Insurity Full time

    Job DescriptionPosition at IndiaWho We AreInsurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the worlds most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our peopleproviding the tools, support, and opportunities they need to grow and...

  • Call Center Executive

    4 days ago

    Noida, India FELIX HOSPITAL Full time

    **Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements.** **Call Centre Executive** We are looking for the **Call Centre Executive** to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that...

  • Call Center Operations Leader

    2 weeks ago

    Noida, Uttar Pradesh, India beBeeManager Full time US$ 60,000 - US$ 85,000

    Job OverviewThe role of a Call Center Manager involves overseeing daily operations and leading teams to ensure exceptional customer support. You will be responsible for managing staffing, performance metrics, and cross-functional collaboration to drive business success.Key Responsibilities:Team Leadership & Development: Foster a high-performance culture,...

  • Call Center Executive

    1 week ago

    Noida, India FELIX HOSPITAL Full time

    Felix Hospital is well equipped to provide a high quality of personalized care for all your health and medical requirements. A Call Center Executive, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Call...

  • Bpo/ Call Center Jobs

    2 weeks ago

    Noida, India BE Consultant Services Full time

    **BPO/ Call Center Jobs** - Noida - Qualification: 12th Pass **Skills** - Communication, Customer Support, Customer Service, International Call Center, BPO, Voice Process, Customer Care Executive, BPO Fresher. **Executive Industry** - ITES/BPO **Functional Area** - Customer Service/Call Centre/BPO - **Good telephone etiquette, persuasive skills, excellent...

  • Call Center Representative

    2 weeks ago

    Noida, India BE Consultant Services Full time

    The customer support representatives will answer daily customer correspondence through voice methods. - These call center representatives provide order assistance and product information in an efficient and professional manner. - Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to questions about our product, pricing,...