Call Center Trainer

2 days ago

Noida, India FELIX HOSPITAL Full time

Call Center Trainer Job Description Template

We are looking for a dynamic call center trainer to join our company. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, managing the training budget, and supporting employees to keep productivity up.

Call Center Trainer Responsibilities:

- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
- Drive NHT + OJT for the people hired for sales team in different LOB’s like Voice process & Chat process.
- Responsible to drive the training related activities (Refresher, Briefings, Process update circulation, Floor walkers etc.)
- Drive the sales metrics like Revenue, Conversion, Up-sell & Cross-sell, ATV, UPT etc.
- Responsible for managing BQ and help agents to improve their performance.
- Process improvement based ideas, implementation and monitoring improvement to gaze the training efficacy.
- Content development as per business requirement i.e. Probing Skills, Professionalism, Rapport Building, Soft Skills etc.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹60,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 2 years (preferred)
- tele Sales: 1 year (preferred)
- total work: 3 years (preferred)

**Language**:

- Hindi (preferred)

**Speak with the employer**
+91 7303604466
- Health insurance

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