Process Trainer

2 weeks ago

Bengaluru, India Conneqt Business Solutions Full time

**Role**:Trainer

**JOB RESPONSIBILITIES**:

- To train the new recruits on product & process/soft skills and bring them up to the expected bench mark, before they hit the floor.
- Ensuring Improvement of Quality Scores of Employees
- Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
- Responsible for the certification of the new hire trainings at the respective center
- Responsible to increase training through put for the respective batch.
- Conducting Knowledge Assessment Test on timely basis.
- Prepares new sales representatives by conducting orientation to sales process.
- Developing individual coaching plans, providing resources and assistance.

**Hiring SPECIFICATION**:

- **Education**:

- Graduate
- **Experience**:

- Minimum 2 years of experience in training in the field of soft skills and communication.
- Experience/knowledge of Bank's products and processes.

**Attributes**:

- Good communication skills
- Good interpersonal skills
- Problem solving skills
- Continuous learning ability
- Soft skills
- Feedback sharing
- Clear and logical approach

**Salary**: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

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