Ecommerce Customer Service- Voice

15 hours ago

Lower Parel Mumbai Maharashtra, India Enrolsy Full time

We're Hiring Customer Care Executive for a leading kid's Fashion Brand -Mumbai

Qualification: HSC / Graduate

Exeperience: 1 - 3 Yrs experience as Customer Services Exp (Preferebaly from an Ecommerce Industry -Voice / E-commerce Voice Process )

Location: Lower parel (7 Mins Walk from Station)

Competencies and Skills required: Customer Service Associates plays a critical role in providing an interface between customers and the company.

 Good communication skills and interpersonal skills and should be able handle stress well in a fast-paced and growing environment  Possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem  Good fluency in English with a clear and pleasant voice

 Strong listening and problem-solving skills.

About the Job Role and Duties*:
Serves customers by providing product and service information, resolving product and service problems.

 Extremely Customer Centric

 Attracts potential customers by answering product and service questions, suggesting information about other products and services

 Maintains customer records by updating account information/ on call notes (post call allowed)

 Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution  Maintains financial accounts by processing customer adjustments

 Recommends potential products or services to management by collecting customer information and analysing customer needs

 Prepares product or service reports by collecting and analysing customer information (post shift / pre shift huddle expectation)

 Contributes to team effort by accomplishing related results as needed  Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Experience**:

- E-commerce: 2 years (preferred)
- Customer Care -Voice: 2 years (preferred)

Work Location: In person

**Speak with the employer**

+91 9769106910

  • Ecommerce Customer Services

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...

  • Customer Services

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Services Executive for Ecommerce Company Qualification: HSC or Any graduate Experience: 2yrs - 5yrs Customer Services Voice Experience (International bpo customer services voice experience preferable) Process: Voice Process (Ecommerce) Shift Timing: Day Rotational Shifts Skill Required: Excellent Verbal & Written Communication...

  • Customer Service

    15 hours ago

    Mumbai, India Voice Jobs Full time

    **Requirement** Process: PhonePe Customer Service (Voice) referring for Hexaware Shift Timing: Day Shift Working Days : 6 Week Off: one rotational off Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory Good communication skills required Salary : Upto 18k Rounds of Interview : HR Ops Round, VA, Client...

  • Customer Care

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Customer Care Executive for a leading kid's Fashion Brand -Mumbai Qualification: HSC / Graduate Exeperience: 1 - 3 Yrs experience as Customer Services Exp (Preferebaly from an Ecommerce Industry -Voice / E-commerce Voice Process ) Location: Lower parel (7 Mins Walk from Station) Competencies and Skills required: Customer Service Associates...

  • Customer Support

    2 days ago

    Prabhadevi, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time

    Profile - Customer Support ( Inbound Process) Voice Process Qualification - 12th + 1yrs experience in E-Commerce / BPO Voice Exp. Must have excellent Communication skill in english Shift - Rotational, 6 days + 1 Rotational Off Salary - 23K - 25K + 4K incentives Transport Boundaries - Central till thane, Western till Meera Road Intersted candiates can...

  • Customer Relationship Executive

    2 days ago

    Lower Parel, Mumbai, Maharashtra, India PMUK GLOBAL FOODS PVT LTD Full time

    Department: Sales and Customer Service Overview: The Telecaller & eCommerce Order Management Specialist is a dual-role position focused on managing customer interactions through voice calls and handling the operations associated with online order processing. This role requires excellent communication skills, a knack for sales, and strong organizational...

  • Customer Sevices Officer

    2 days ago

    Mumbai, Maharashtra, India Enrolsy Full time

    We're Hiring Ecommerce Customer Services for The Ecommerce Company!! Job description template As an Ecommerce Customer Service Representative, you will be responsible for assisting customers with their online orders. You will need to have exceptional communication skills, both written and verbal, and be able to provide solutions to customer inquiries in a...

  • Ecommerce Customer Service

    1 week ago

    Pune, Maharashtra, India Gotraka Ecommerce PVT LTD Full time

    **About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live...

  • Customer Service Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Navkar Business Services Full time

    **Profile: (CS) Customer Service.** The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction. **Customer Service Associate Responsibilities**: - Maintaining...

  • Ecommerce Digital Marketing

    6 days ago

    Lower Parel, Mumbai, Maharashtra, India Alustruct Engineering Full time

    We are looking for someone who is interested in Ecommerce Marketing. The role will have the broad scope of improving visibility and conversion of online sales across Indian and International marketplaces. - Manage multiple product lines across one or more geographies - Look at the full-funnel of customer acquisition - drive discovery through keyword...