Ecommerce Customer Service

4 days ago

Pune Maharashtra, India Gotraka Ecommerce PVT LTD Full time

**About Gotraka**: _Gotraka_, meaning Family in Sanskrit, is on a mission to revolutionize the tech-buying experience. Our passion for technology, gaming, and sustainable practices sets us apart. We're seeking a dedicated professional to join us as a **Ecommerce Customer Specialist** focusing on **calls**, **messaging **and **live chats**.

**Responsibilities**:As an Ecommerce Customer Specialist at Gotraka, you'll be the frontline ambassador, ensuring an exceptional customer experience through effective calls, messaging and live chat interactions.

**Daily Tasks**:

- **Calls**:Assisting customers with queries and providing guidance to customers in their buying choices.
- **Customer Messaging**: Engage with customers promptly and professionally, addressing inquiries and providing product information.
- **Live Chat Support**: Provide real-time assistance to customers navigating our platforms, ensuring a seamless experience.
- **Issue Resolution**: Proactively handle customer concerns, RMA requests, and return queries with empathy and efficiency.

**What We're Looking For**:To excel in this role, we're seeking an individual who:

- _Fluent English:_ Proficient in speaking, reading, and writing.
- _Customer Focus:_ Passionate about delivering top-notch service and creating positive customer interactions.
- _Problem-Solving Skills:_ Ability to resolve issues and provide solutions in real-time.
- _Adaptability:_ Thrives in a fast-paced environment and remains calm under pressure.

**What We Offer**:Joining Gotraka means access to:

- _Dynamic Work Environment:_ A collaborative space focused on customer satisfaction.
- _Training:_ Continuous learning opportunities to enhance your customer service skills.
- _Cutting-Edge Tools:_ Utilize top-of-the-line technology to assist customers effectively.
- _Career Growth:_ Be part of a company at the forefront of the tech industry.

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹32,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- UK shift

Supplemental pay types:

- Yearly bonus

Application Question(s):

- Which customer messaging platform have you used?

**Experience**:

- E-Commerce: 1 year (required)
- Amazon Seller Central: 1 year (required)

Work Location: In person

  • Ecommerce Specialist

    4 days ago

    Pune, Maharashtra, India E G Kantawalla Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionE G Kantawalla Pvt. Ltd. has a rich heritage dating back to 1918, when Essaji Gulamhusain Kantawalla began importing weighing scales from Europe. Today, we are a leading provider of weighing solutions worldwide, offering a wide range of applications from simple weighing to specialized uses like weighing newborns or heavy trucks up to 120...

  • Ecommerce Backend

    1 week ago

    Camp, Pune, Maharashtra, India Anduril Retail – Pune, Maharashtra Full time

    **Position: -**Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 4 Years Required Nos: - 3 Nos. **Note: - Locals preferred.** **Responsibilities and Duties: - ** - Manage entire backend operations of our eCommerce Platform - Seller Website/Products Setup. - Order processing, removing Barcode, label stickers Sellers. -...

  • Ecommerce Backend Operations

    4 days ago

    Pune, India Anduril Retail – Pune, Maharashtra Full time

    **About Company: -** Anduril Retail manufactures and imports more than 4000+ different products from across the world and retails them in India along with exporting them worldwide. **Position: - **Ecommerce Backend Executive. Qualification: Graduate Required Experience: - 1 to 3 Years Required Nos: - 1 Nos. **Note: - Locals preferred.** **Responsibilities...

  • Ecommerce Sales Executive

    2 weeks ago

    Pune, Maharashtra, India Ecospring Oversys Private Limited Full time

    *Ecommerce Sales Executive Job Description:* An Ecommerce Sales Executive drives online sales growth and revenue by developing and executing sales strategies. Key responsibilities include: *Key Responsibilities:* 1. Managing online sales channels (website, marketplaces, social media) 2. Identifying new business opportunities and partnerships 3. Analyzing...

  • Ecommerce Executive

    1 week ago

    Khopat, Thane, Maharashtra, India JMS Technology Services Full time

    _**WALK IN INTERVIEW 2 PM TO 8 PM (INTERESTED CANDIDATE CAN DIRECTLY COME FOR THE INTERVIEW)**_ _Freshers can also Apply._ - **ADDRESS - Office No - 902, Dev Corpora Business Park, Eastern Express Hwy, opp. Cadbury Junction, Khopat, Thane West, Maharashtra 400601**_ **NOTE: Your 1st Month salary will be deducted as security deposit for not leaving the...

  • Customer Service Assistant

    3 days ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...

  • Mindshare Partner

    19 hours ago

    Mumbai, Maharashtra, India Mindshare Full time

    Exciting Job Opportunity at Mindshare (a GroupM/WPP company)! Overview of job: Mindshare is an agency of GroupM, the world’s largest media investment company and are a part of WPP. In fact, we are responsible for one in every three ads you see globally. We are looking for Partner - Ecommerce to accelerate our digital transformation journey! passion for...

  • Ecommerce Junior Sales executive

    4 days ago

    Pune, Maharashtra, India Airattix Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWelcome to Airattix, where we redefine storage and order fulfiulment in India's dynamic landscape. Our mission is to provide customized storage and order fulfilment solutions focusing on convenience, affordability, and reliability. We take pride in our strong reputation for customer service, extensive network of facilities, and multiple...

  • Ecommerce Backend Operation

    4 days ago

    Camp, Pune, Maharashtra, India Anduril Retail Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    About Company: Anduril Retail Pvt Ltd is an e-commerce-based corporation. Sells around 4500 products, primarily in the categories of Toy Slime, Slime Making Kits, Chemistry Kits, Home Furnishing, and Auto Accessories, on national marketplaces like Amazon, Flipkart, Meesho, FirstCry, and others.Website: Position: - Ecommerce Backend...

  • Customer Service Representative

    19 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...