Jr. Customer Service Associate

5 days ago

Pune Maharashtra, India KOSA WELLBEING Full time

**About Us**

We are an innovative skin, beauty & wellness brand headquartered in Pune, operating an e-commerce platform with multi-brand retail services across India and a signature facial spa (skin studio). We are a dynamic team looking to grow our physical presence and expand to Mumbai & Delhi.

As a Customer Service Associate, you will be pivotal in ensuring exceptional customer experiences across multiple channels.

**Key Roles & Responsibilities**
- **Technical Coordination**: Addressing and resolving technical skincare inquiries by coordinating with internal teams.
- **Order Management**: Assist customers with order placements, modifications, and cancellations ensuring accuracy and timely processing. Support in creating draft orders.
- **Record Maintenance**: Maintaining customer records and ensuring personalized customer engagement.
- **Issue Resolution**:Logging and tracking customer service issues and errors, and following up until resolution.
- **Trend Reporting**: Aggregating and reporting on customer service trends quarterly to sales, technology, design, and merchandising teams.

**Profile**
- **Experience**: Minimum 1 year in customer service, customer interaction, or any customer facing role.
- **Industry**: Beauty, Skincare, Wellness Retail, Hospitality, Ecommerce preferred.
- **Skills**: Excellent communication and interpersonal skills, especially in English.
- **Degree**: Graduate in any of the following fields: liberal arts, English literature, psychology, marketing, hospitality, or health and wellness.

Pay: ₹10,604.27 - ₹33,412.39 per month

**Benefits**:

- Paid sick time
- Paid time off

Application Question(s):

- What is your Current CTC?
- What is your Expected CTC?
- We must fill this position urgently. Can you start immediately?
- We are located at Mangaldas Road, opposite the Conrad Hotel in Pune. Are you comfortable commuting to this location?
- Do you have at least 1 year of experience in a customer service or customer-facing role?
- Have you worked in the beauty, skincare, wellness retail, hospitality, or eCommerce industries?
- How would you rate your English communication skills on a scale of 1 to 10?
- Are you familiar with Shopify and Whatsapp API?

Work Location: In person

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