Customer Service Representative

3 days ago

Andheri Mumbai Maharashtra, India Plixlife Full time

**Customer Support Specialist responsibilities include**:

- Resolving customer queries
- Recommending solutions and Taking responsibility and going the extra mile to deliver customer happiness

**General Responsibilities**:

- Identify customer’s needs and queries and provide accurate and apt resolution in the target time
- Inform the customers about the product features and USPs.
- Fill in the required internal forms to enable other teams to take necessary action
- Update the CRM with the necessary details as per the conversation with the customer
- Follow up with multiple departments to deliver the commitments / time lines given to the customer
- Maintain the C-Sat score of the process

**Position Specific responsibilities**:

- Rostered for 9 hours, expected to be online 8 hours; 6 days a week, with one rotational week off
- Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place
- Listen to and implement feedback to improve on metrics
- Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer
- Ability to work from office
- Comfortable with using laptop and online tools
- Flexibility in being rostered in shifts
- Previous experience in a customer support role - Chats platform at least 6 months-1 year
- Familiarity with CRM systems and practices, customer focus and adaptability to different personality types

**Languages**: English, Hindi, Marathi

**Key Metrics Tracked**

**Discipline**: Attendance, Timely logins

**Productivity**: Number of chats handled, resolution time

**Quality**: CSAT, Quality score

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Note; ONLY KANNADA LANGUAGE REQUIRED Minimum 6 month of experience requied in customer service Day shift upto 22k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹16,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund **Language**: - English (preferred) - Kannada...

  • Customer Service Representative

    1 day ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service Representative

    3 days ago

    Andheri, Maharashtra, India Job Addiction Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Urgent Hiring – Customer Service Representative (TruMeds, Andheri)We are looking for experienced Customer Service Representatives at TruMeds, Andheri.Role: Customer Service RepresentativeLocation: Andheri, MumbaiQualification: HSC & aboveExperience: 6 months+ in Customer Service / Voice ProcessSalary: As per last drawn & interviewCommunication: Good...

  • Customer Service Representative

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India City Credit Management Full time

    **Post** : Customer Service Representative - **Experience**: 2 + years - **Job Location** : Andheri (W) (Veera Desai Road) **Roles & Responsibilities**: - Provide accurate information about our debt management services. - Assist clients in understanding the debt management process and available options. - Work with clients to gather necessary information...

  • Customer Service Representative

    6 days ago

    Andheri, Mumbai, Maharashtra, India Shott Amusement limited Full time

    Job description: **Customer Service Representative (CSR)** **Location**: Andheri, Mumbai. **Salary**: - ₹14,600 (for Freshers) **Eligibility**: - Minimum 10th / 12th Pass or Graduate **Key Responsibilities**: - Assist customers and ensure excellent service - Explain and demonstrate games to customers - Handle cashiering and billing...

  • Customer Service Representative

    1 day ago

    Andheri, Mumbai, Maharashtra, India Talentum network private limited Full time

    **Job Title**: Customer Service Representative **Location**: **Salary**: ₹30,000 - ₹35,000 per month **Experience**: **Job Type**: Full-time - Own the entire interaction with that customer and provide total resolution for their needs - Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve...

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    5 days ago

    Mumbai, Maharashtra, India Grow Foundation Full time

    **Customer Service Representative** We are looking for a motivated and customer-focused individual to join our team as a **Customer Service Representative**. You will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services in a professional manner. **Responsibilities**: - Handle inbound...

  • Customer Service Representative

    6 days ago

    Malad, Mumbai, Maharashtra, India Accentuate Technologies Full time

    Problem resolutionCustomer service representatives help customers resolve issues and complaints. They may try to identify the root cause of a problem and provide a solution. - Product knowledgeCustomer service representatives need to have a good understanding of the company's products and services. They may use this knowledge to answer customer questions and...

  • Customer Service Representative

    1 week ago

    Kurla, Mumbai, Maharashtra, India Madhuban toyota Full time

    We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...