Executive Cm

2 weeks ago

Bengaluru, India The Fuller Life Full time

**Role overview**:
The role will require the individual to work closely with the internal stakeholders such as Communication & Design, Operations, Sales and Marketing teams while also working with client, vendors, and partners to deliver on customer requirements for the employee engagement business, Runners for Life, and the product offerings of the company. Paranoid attention to detail, excellent communication skills and the ability to develop a thorough understanding of the client are basic requirements for this role. Thinking on-the-go and an independent workstyle while following processes is also essential. This individual will report to the Manager - Client Management of his/her team.

**Following are the primary deliverables**:
Delivering on client requirements:

- Executing year-long engagement plans and short-term projects for the client, end to end
- Understanding the methods used in assessing the needs of the customer
- Building credibility with all customers in the account on day-to-day transactions - being the ‘go to’ person for the client
- Proactively interacting with customers (internal and external) - at a project level
- Managing the briefing of all partners and SMEs for events
- Ideating on activities, designing quizzes and communications
- Being part of client interactions and suggesting executable ideas
- Handling the back-end work in office such as creating project plans and client invoices

**Programme Management**:

- Understanding the services sold and the client’s business and workforce.
- Managing transactions in the project plan - from ideation to closure
- Ensuring complete process adherence in the project as per timelines
- Executing work as per priority and expected quality
- Creating and handing over/brief to partner teams
- Liaison with internal teams and other stakeholders towards project delivery
- Collating and understanding data for the report and developing skills for reporting (summary/stakeholder)
- Executing the plan that accounts for a crisis.

**Skills, knowledge & attitude**:

- Must have completed Bachelors in any discipline.
- Ability to completely visualise the event and plan for all eventualities/requirements
- Ability to calmly manage and mitigate crisis situations and seek manager intervention if needed.
- Excellent communication skills
- Hardworking and willing to get down to the basics of every task
- Positive attitude to learning and feedback
- Ability to work well in ever-changing team configurations
- Rapport building within the organisation and with external partners/clients
- Paranoid attention to detail about anything being viewed/ sent out to the client
- Ability to visualize and think of out-of-the-box ideas in short time frames
- Ability to take ownership and accountability of projects
- Proactive approach to work, good sense of humour and presence of mind with the ability to bring new skills into the workplace
- Basic knowledge of MS office (Excel, Word, and PowerPoint)

**Location and Remuneration**:
The position is based out of Bangalore. We follow a strong performance-oriented approach towards remuneration.

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