E-commerce Assistant

4 days ago


Tangra Kolkata West Bengal, India Spice up foods Full time

**About the Role**

**Key Responsibilities**

**Order Management & Dispatches**
- Process and track daily orders across platforms (website, Amazon, Flipkart, etc.)
- Coordinate with warehouse/logistics teams for timely dispatches
- Maintain shipping reports and ensure order accuracy

**Product Listings & Catalog Management**
- Create and update product listings (titles, descriptions, keywords, images, pricing)
- Research competitor listings for optimization ideas
- Ensure product availability and correct categorization across platforms

**Payments & Reconciliation**
- Track daily settlements from marketplaces and payment gateways
- Reconcile payments with sales records and highlight discrepancies
- Maintain basic reports of revenues, returns, and deductions

**Customer Service**
- Respond to customer queries and coordinate for issue resolution
- Handle returns/replacements in coordination with courier partners
- Share timely updates with customers on order status

**Research & Reporting**
- Monitor marketplace trends and pricing strategies
- Assist in keyword research for SEO and paid campaigns
- Prepare weekly performance reports (sales, returns, bestsellers, etc.)

**Skills & Qualifications**
- Graduate in Commerce/Business/Marketing or related field (preferred)
- 2-3 years of experience in e-commerce operations (internship/fresher with training can also apply)
- Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, Shopify,Unicommerce etc.
- Proficient in MS Excel/Google Sheets (VLOOKUP, Pivot preferred)
- Good communication skills (written & verbal)
- Detail-oriented, organized, and able to meet deadlines

Pay: ₹9,339.65 - ₹20,000.00 per month

Work Location: In person



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